Education SaaS Customer Success Lead

Everway; Perth; Presencial; AUD 70 000 - 100 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Bonus opportunities

Flexible work schedules

Health and wellness benefits

Flexible time off plans

Career growth through development

Resumo da oferta

Everway is seeking a Customer Success Executive to support education customers (K–12, Dioceses, TAFE, universities). You will guide onboarding, deliver training, and drive adoption through partnerships with Sales, Finance, Marketing, Product and Support. Travel up to 20% is expected as part of building trusted relationships.

You will monitor engagement, renewals and health metrics, with a focus on value delivery and customer outcomes. A collaborative, proactive approach is essential.

Qualificações

• 1+ years in a customer-facing educational technology role.
• Experience onboarding customers and delivering customer or product training.
• Experience analysing customer data and identifying trends.
• Experience building and maintaining effective customer relationships.
• Able to manage customer activities, follow up appropriately and maintain accurate records.
• Ability to work independently and take initiative.
• Communicates clearly and effectively with customers through meetings, customer-facing content, webinars, training and events.

Responsabilidades

• Manage day-to-day relationships with an assigned portfolio of education customers, understanding their objectives, priorities and success measures and maintaining accurate customer records and account plans.
• Support customers through onboarding and implementation, coordinating with customer IT teams and internal colleagues to address deployment barriers and deliver onboarding sessions and product training.
• Coordinate proactive customer engagement throughout the lifecycle, including scheduled touchpoints, success reviews, monthly communications and Quarterly Business Reviews where appropriate.
• Monitor customer health, adoption and usage through business intelligence platforms including Tableau, identifying trends and potential risks and contributing to customer success plans.
• Respond to customer enquiries, deliver product demonstrations, training and best-practice guidance, and connect customers with relevant learning resources and product updates.
• Support retention and renewal activity by preparing customers for renewal, identifying potential risks and working with Sales and Finance to progress renewals.
• Identify potential cross-sell and upsell opportunities based on customer needs, objectives and product usage, sharing relevant opportunities and customer context with the appropriate Business Development Manager.
• Create and deliver customer webinars, training and enablement materials, and contribute to newsletters, product updates, success stories and other customer-facing content.
• Gather customer feedback and collaborate with Sales, Marketing, Product and Support to improve customer outcomes and the wider customer experience.
• Represent Everway at customer meetings, conferences, exhibitions and events, including customer-site visits and travel of up to 20%.

Conhecimentos

Customer-facing experience

Onboarding experience

Training delivery

Data analysis

Relationship-building

Independent work

Clear communication

Ferramentas

CRM systems

Google Workspace

Microsoft 365

Calendly

Outreach

Descrição da oferta de emprego

Everway is seeking a Customer Success Executive to support education customers (K–12, Dioceses, TAFE, universities). You will guide onboarding, deliver training, and drive adoption through partnerships with Sales, Finance, Marketing, Product and Support. Travel up to 20% is expected as part of building trusted relationships.

You will monitor engagement, renewals and health metrics, with a focus on value delivery and customer outcomes. A collaborative, proactive approach is essential.