Education Tech Customer Success Leader | Flexible Schedules

Everway Group; Australia; Remote; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Bonus opportunities

Flexible schedules

Health benefits

Career growth

Flexible time off

Collaborative culture

Job summary

Everway Group in Australia is seeking a Customer Success Executive to manage an assigned portfolio across K-12, Catholic Education Dioceses, TAFE and universities. You will onboard and implement, drive adoption, and help customers realize value from Everway's products.

Build trusted relationships, deliver training and webinars, monitor engagement, and support renewals with Sales and Finance. Travel up to 20% and contribute to a positive customer experience.

Qualifications

• Experience in a customer-facing educational technology role.
• Experience onboarding and delivering customer or product training.
• Experience analysing customer data and identifying trends.
• Experience building and maintaining effective customer relationships.
• Experience using CRM systems.
• Experience in a SaaS or subscription-based role within education.

Responsibilities

• Manage day-to-day relationships with an assigned portfolio of education customers, understanding objectives and success measures.
• Support onboarding and implementation, coordinating with customer IT teams and colleagues to address deployment barriers.
• Coordinate proactive customer engagement throughout the lifecycle, including touchpoints and quarterly reviews.
• Monitor customer health and adoption through BI tools, identifying trends and risks.
• Deliver product demonstrations, training and best-practice guidance to customers.
• Support retention and renewal activity by preparing customers for renewal and progressing renewals with Sales/Finance.
• Identify cross-sell and upsell opportunities based on customer needs and product usage.
• Create and deliver webinars, training and enablement materials and contribute to newsletters and product updates.
• Gather customer feedback and collaborate with Sales/Marketing/Product to improve outcomes.
• Represent Everway at meetings, conferences and events, including travel up to 20%.

Skills

Customer success

Account management

SaaS knowledge

CRM systems

Data analysis

Communication

Tools

CRM systems

Google Workspace

Microsoft 365

Calendly

Outreach

Job description

Everway Group in Australia is seeking a Customer Success Executive to manage an assigned portfolio across K-12, Catholic Education Dioceses, TAFE and universities. You will onboard and implement, drive adoption, and help customers realize value from Everway's products.

Build trusted relationships, deliver training and webinars, monitor engagement, and support renewals with Sales and Finance. Travel up to 20% and contribute to a positive customer experience.