Education SaaS Customer Success Lead - Flexible Scheduling

Everway; South Australia; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Bonus opportunities

Flexible work schedules

Health & wellness benefits

Job summary

Everway is seeking a Customer Success Executive to support education customers across K–12, TAFE and universities. You’ll lead onboarding, training and ongoing adoption, ensuring customers derive value from Everway’s SaaS.

You’ll build trusted relationships, coordinate with Sales, Support and Product, track customer health, and contribute to renewals and expansion opportunities. This role requires up to 20% travel and a collaborative, proactive approach.

Qualifications

• 1+ years in a customer-facing edtech role.
• Experience onboarding customers and delivering training.
• Experience analyzing customer data and identifying trends.
• Experience building and maintaining effective customer relationships.
• Able to manage activities, follow up, and keep records.
• Ability to work independently and take initiative.
• Clear and effective communication with customers.

Responsibilities

• Manage day-to-day relationships with education customers and maintain records.
• Coordinate onboarding and implementation with internal teams.
• Drive proactive engagement and quarterly business reviews.
• Monitor customer health and adoption using BI tools.
• Deliver product demonstrations, training, and guidance.
• Support renewals and identify cross-sell opportunities.
• Represent Everway at meetings, events, with travel up to 20%.

Skills

Customer onboarding

Training delivery

Data analytics

Relationship building

Independent work

Communication

Tools

CRM systems

Google Workspace

Microsoft 365

Calendly

Outreach

Job description

Everway is seeking a Customer Success Executive to support education customers across K–12, TAFE and universities. You’ll lead onboarding, training and ongoing adoption, ensuring customers derive value from Everway’s SaaS.

You’ll build trusted relationships, coordinate with Sales, Support and Product, track customer health, and contribute to renewals and expansion opportunities. This role requires up to 20% travel and a collaborative, proactive approach.