Education Support Officer

Macquarie University Hospital; Sydney; On-site; AUD 92,000 - 112,000; Full time

Benefits offered by this job

17% Superannuation

Flexible, hybrid work arrangements

Subsidised onsite parking options

Onsite childcare facilities

Training and professional development

Discounted health insurance

Job summary

Macquarie University invites applications for an Education Support Officer within Macquarie Business School. The role provides operational and administrative support across the course lifecycle, partnering with Course Directors and teaching staff to ensure smooth course delivery and a high-quality student experience.

Reporting to the Course/Education Support Team Leader, the role supports planning, assessments, onboarding, timetabling, and stakeholder liaison, with flexible work options

Job description

Help shape the student journey, enable outstanding course delivery and make a real difference to learning experiences. Salary Package: From $102,136 per annum (HEW Level 6.1), plus 17% superannuation and annual leave loading. Appointment Type: Full-time, fixed-term until 23 July 2027 (flexible work options available). Macquarie University, Wallumattagal Campus, North Ryde

Are you looking for a role where your organisational talents and knowledge of higher education can directly enhance the way students learn and thrive? As an Education Support Officer within Macquarie Business School, you will be a trusted point of contact for academic staff, helping to bring courses to life across their full lifecycle. Working as part of a welcoming Educational Services team, you will provide integrated advice and coordination that keeps course delivery running smoothly, from annual planning and assessment preparation through to result ratification and student enquiries. Your work will help create a seamless and rewarding experience for both staff and students. This is a wonderful opportunity to grow your career within a leading university, contribute to meaningful educational outcomes, and be part of a community that values your input and celebrates shared achievement.

About the Role

Reporting to the Course/Education Support Team Leader within Macquarie Business School, you will provide operational and administrative support that enhances the quality of course delivery and the student experience. Depending on the Business School’s needs, you may support a single course, a collection of courses, or a department.

• Providing advice and support to Course Directors, Discipline Chairs, Heads of School or Department and Unit Convenors on all matters related to the delivery and administration of courses and units.
• Coordinating operational and administrative support across the lifecycle of a course to enhance delivery and the student experience.
• Contributing to and coordinating annual planning, communication of key milestones, and the development of resources such as Study Plans and Course Guides.
• Coordinating the preparation and delivery of assessments, along with moderation, result ratification, and grade administration.
• Delivering course-specific orientation and onboarding activities in partnership with the Faculty Student Experience team.
• Providing administrative and secretarial support for course‑specific meetings, including industry advisory boards, and progressing actions arising.
• Advising timetabling teams to coordinate class registration and management, with a focus on course‑level timetabling.
• Acting as a liaison point for teaching staff, including coordinating guest lecturers, external experts and sessional staff.
• Partnering across the University to identify and implement improvements to student administration processes, and to help resolve complex student lifecycle enquiries and cases.

About Us

Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation in 1964, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community. Connect with us today.

Macquarie Business School is one of Australia’s leading business schools, known for research‑led teaching, strong industry connections, and a commitment to shaping capable, globally minded graduates. As part of this dynamic Faculty, our people work together to deliver an exceptional and forward‑thinking educational experience. Within the Business School, the Education Services Team helps bring this commitment to life. The team provides integrated, high‑quality support across the course lifecycle, working closely with academic staff to enable smooth course delivery and a seamless student journey. This role sits at the heart of that work.

About You

You are an organised and people‑focused professional who enjoys enabling others to succeed. With sound knowledge of the higher education environment and a genuine service focus, you bring calm coordination to busy and varied workloads. You enjoy building effective working relationships across teams and helping to improve the way things are done.

Selection Criteria

• A degree or tertiary qualification in a relevant field and/or equivalent relevant experience.
• Knowledge of tertiary education policies, processes, and course and unit governance structures.
• Experience providing advice and operational support relating to policies, course delivery and/or complex student services, preferably within a higher education environment.
• Strong customer service skills and the ability to build effective working relationships with academic staff, committees and other stakeholders.
• Experience developing annual planning documentation and project plans, providing high‑quality administrative support, and using Microsoft Office and database management systems.
• Strong organisational and time‑management skills, with the ability to coordinate competing priorities and meet deadlines.
• Experience analysing data and proactively developing and implementing administrative process improvements.
• Strong written and verbal communication skills, including the ability to draft papers, submissions and other professional documentation.

Note: The successful candidate will be required to complete a police check prior to commencement.

Applicants must hold valid Australian work rights for the duration of the appointment.

Why Join Us?

• 17% Superannuation
• Subsidised onsite parking options
• Flexible working options
• Training and professional development
• Onsite childcare facilities
• Discounted health insurance (Medibank)
• Onsite vacation care
• Employee Assistance Program
• Subsidised membership at the Sport & Aquatic Centre
• Onsite GP, imaging & physio clinics
• Pre-Employment Checks
• Flexible, hybrid work arrangements
• 17% Superannuation
• Subsidised onsite parking options
• Extensive training and professional development programs
• Onsite childcare facilities to support working parents
• Onsite vacation care during school holidays
• Discounted health insurance
• Subsidised membership at our Sport & Aquatic Centre
• Access to an Employee Assistance Program for free and confidential support
• Convenient onsite GP, imaging, and physiotherapy clinics

Flexible Work

Flexible Work At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University.

At Macquarie University, our human equation for success is You to the Power of Us.

It’s an invitation for you to bring your passion and purpose to a campus powered by human collaboration, and where the potential of every person multiplies our ability to achieve remarkable things. Hear from our Vice Chancellor Bruce Dowton.

Our values — Collective Ambition, Purposeful Collaboration, Bold Innovation, and Genuine Care — are at the heart of everything we do and by living our values, we unlock the true potential of You to the Power of Us.

Our values guide how we work, lead and support one another. We know Macquarie is at its best when we live our values every day.

Fostering Belonging Our Diversity, Inclusion and Belonging Framework 2024-2028 and our Flexible Work approach support Macquarie’s vision by building a community where everyone truly feels safe and like they belong. We acknowledge the richness of each individual’s identity and the potential that brings. This diversity amplifies You to the Power of Us and creates an inclusive environment that leads to better outcomes for all. Through a nurturing and fair environment, we are a workplace that enables you to balance both your personal needs and professional goals.

What we offer?

• Flexible, hybrid work arrangements
• 17% Superannuation
• Subsidised onsite parking options
• Extensive training and professional development programs
• Onsite childcare facilities to support working parents
• Onsite vacation care during school holidays
• Discounted health insurance
• Subsidised membership at our Sport & Aquatic Centre
• Access to an Employee Assistance Program for free and confidential support
• Convenient onsite GP, imaging, and physiotherapy clinics

Discover our beautiful campus

Just 15km from Sydney’s CBD and with access to Australia’s only dedicated university metro station, our Wallumattagal Campus in Macquarie Park offers a vibrant and inspiring place to work — right in one of the world’s greatest cities. Take a look at our campus.

Join a workplace that's inclusive, outcome-focused and driven by shared purpose.

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