Education IT Technician | Desktop & AV Support

JB Hi-Fi; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Great employee discounts

Paid parental leave

Novated leasing

Job summary

JB Hi-Fi Education is recruiting a Specialist Technician to support Victorian schools with onsite desktop and basic server administration, and AV equipment maintenance. This mid-advanced role focuses on expanding IT skills and providing excellent customer support in a fast-paced education environment.

Ideal candidates will have a Certificate IV in IT Systems Administration (or equivalent), strong networking knowledge, and experience with virtualization, Active Directory, and BYOD deployments.

Qualifications

• Friendly, approachable, curious mindset with strong customer service.
• Certificate IV in IT Systems Administration or equivalent certifications.
• Solid networking fundamentals (VLAN, DNS, DHCP, TCP/IP).
• Experience with virtualization technologies (Hyper-V preferred; VMware exposure).
• Strong communication and ability to work independently and in a team.
• Experience with Active Directory, Group Policy, and general server administration.

Responsibilities

• Provide Service Desk Level 1 and 2 support for desktop, hardware, and software issues.
• Assist school staff and students with technical needs and queries.
• Maintain classroom technology (projectors, displays, printers, AV equipment).
• Assist technicians in task execution and resolution; support Notebooks for Teachers/Principals program.
• Deploy system images, test, and update in live environments; contribute to technical docs.
• Participate in on-site installation of hardware and software; basic server administration.

Skills

Friendly

Approachable

Problem solving

Customer service

Team player

Strong communication

Education

Certificate IV in IT Systems Administration

Tools

Hyper-V

VMware

Active Directory

Group Policy

Job description

JB Hi-Fi Education is recruiting a Specialist Technician to support Victorian schools with onsite desktop and basic server administration, and AV equipment maintenance. This mid-advanced role focuses on expanding IT skills and providing excellent customer support in a fast-paced education environment.

Ideal candidates will have a Certificate IV in IT Systems Administration (or equivalent), strong networking knowledge, and experience with virtualization, Active Directory, and BYOD deployments.