Education IT Support Specialist

Clayfield College; City of Brisbane; On-site; AUD 55,000 - 75,000; Full time

Job summary

Clayfield College in Brisbane seeks an ICT Support Officer to manage the ICT Helpdesk, providing level 1–2 support across staff, students and parents. You will diagnose hardware/software issues, install software, and set up equipment for College use.

The role includes device management, assisting with Microsoft Intune and Apple/JAMF, AD/Azure AD and Office 365, and collaborating across ICT to maintain a secure, efficient learning environment.

Qualifications

• Appropriate post-secondary schooling is desirable.
• Industry certification and ICT experience are highly desirable.
• Strong customer service and communication skills are essential.
• Experience in ICT Helpdesk and support services is preferred.
• Ability to work independently and in a team with a positive attitude.

Responsibilities

• Operate the ICT Helpdesk to log, prioritise and resolve incidents promptly.
• Provide customer-focused support to staff, students and parents.
• On-board/off-board staff and students ensuring College security policies are followed.
• Escalate complex tasks while keeping users informed on progress.
• Support device management including mobile and student devices (BYOT or College-owned).
• Install required software and manage asset information accurately.
• Support Schoolbox LMS and classroom audiovisual systems.

Skills

Customer service

Communication skills

Organisational skills

Teamwork

Self-motivation

Problem-solving

Education

Post-secondary schooling desirable

Industry certification desirable

Tools

Microsoft Intune

Apple JAMF

Active Directory

Azure AD

Office 365

TASS system

Job description

Clayfield College in Brisbane seeks an ICT Support Officer to manage the ICT Helpdesk, providing level 1–2 support across staff, students and parents. You will diagnose hardware/software issues, install software, and set up equipment for College use.

The role includes device management, assisting with Microsoft Intune and Apple/JAMF, AD/Azure AD and Office 365, and collaborating across ICT to maintain a secure, efficient learning environment.