Education IT Support Officer — Helpdesk & Mentoring

Catholic Education Cairns; Cairns Regional; Hybrid; AUD 80,000 - 91,000; Full time

Benefits offered by this job

Employer Superannuation Contribution

Access to long service leave after 7 y

Annual Leave with 17.5% leave loading

Access to Employee Assistance Program

Access to Fitness Passport Membership

Job summary

Catholic Education Services in the Diocese of Cairns is inviting applicants for an IT Technical Support Officer based at Newman Catholic College Smithfield and St Monica's College Cairns. The role provides day-to-day service desk support for staff and students and mentors non-technical users.

Applicants should have strong customer service, good communication skills, and be willing to travel to school sites. A Working with Children Blue Card and a current driver's licence are required.

Qualifications

• Experience or aptitude in supporting Information Technology systems
• Strong customer service skills with a friendly, professional approach
• High interpersonal and communication skills
• Strong organisational skills and the ability to manage routine and reactive tasks
• Professional presentation suitable for a front‑facing support role
• A willingness to learn and work collaboratively within a technical support team

Responsibilities

• Day-to-day service desk support for staff and students, along with support to other equipment such as AV, printers and other collaborative technologies

Job description

Catholic Education Services in the Diocese of Cairns is inviting applicants for an IT Technical Support Officer based at Newman Catholic College Smithfield and St Monica's College Cairns. The role provides day-to-day service desk support for staff and students and mentors non-technical users.

Applicants should have strong customer service, good communication skills, and be willing to travel to school sites. A Working with Children Blue Card and a current driver's licence are required.