Education IT Service Delivery Pro

Townsville Catholic Education Office; Townsville City; On-site; AUD 90,000 - 103,000; Full time

Benefits offered by this job

Annual Leave 17.5% loading

Long service leave after 7 years

Job summary

Townsville Catholic Education is seeking a proactive Service Delivery Specialist to support reliable IT services across our school network. You will troubleshoot complex issues, assist with system performance, and help maintain and enhance digital environments across western schools.

In this hands-on role, you’ll apply technical expertise to ensure students and staff stay connected. You’ll work within a collaborative ITS team, managing priorities and delivering high-quality outcomes in a dynamic

Qualifications

• Experience delivering IT support and managing infrastructure within an organisation.
• Strong troubleshooting skills and the ability to resolve complex issues.
• Ability to prioritise tasks and manage competing demands in a busy environment.

Responsibilities

• Support the delivery of reliable, high-quality IT services across the school network.
• Troubleshoot complex IT issues and assist with system performance improvements.
• Maintain systems, contribute to service delivery projects and engage with stakeholders.

Skills

IT support

Troubleshooting

Infrastructure

Stakeholder communication

Job description

Townsville Catholic Education is seeking a proactive Service Delivery Specialist to support reliable IT services across our school network. You will troubleshoot complex issues, assist with system performance, and help maintain and enhance digital environments across western schools.

In this hands-on role, you’ll apply technical expertise to ensure students and staff stay connected. You’ll work within a collaborative ITS team, managing priorities and delivering high-quality outcomes in a dynamic