School Tech Support & Helpdesk Specialist

Queensland Government; Townsville City; On-site; AUD 65,000 - 85,000; Full time

Job summary

Queensland Government in Townsville seeks a customer-focused role within the education system. You will provide helpful and responsive support to staff and students, troubleshoot issues, and maintain accurate records across a flexible education environment.

The role emphasises teamwork, initiative, and the ability to learn new technologies, with adaptable support across schools and remote communities in Queensland.

Qualifications

• Customer service: Strong communication and interpersonal skills, with a focus on helpful, responsive support.
• Problem-solving: Ability to troubleshoot issues, identify solutions and resolve problems where possible.
• Teamwork: Ability to work collaboratively and provide flexible support across the school.
• Initiative: Self-motivated and willing to research information and find solutions independently.
• Technology: Quick to learn new technologies and confident assisting others with technology and systems.
• Record keeping: Ability to maintain accurate records, documentation and follow established procedures.
• Organisation: Ability to work autonomously, prioritise tasks and manage competing demands effectively.

Skills

Customer service

Problem solving

Teamwork

Initiative

Technology

Record keeping

Organisation

Job description

Queensland Government in Townsville seeks a customer-focused role within the education system. You will provide helpful and responsive support to staff and students, troubleshoot issues, and maintain accurate records across a flexible education environment.

The role emphasises teamwork, initiative, and the ability to learn new technologies, with adaptable support across schools and remote communities in Queensland.