Economics Intelligence Solutions: Customer Success Lead

Mastercard Inc.

Sydney

In loco

AUD 120.000 - 160.000

Tempo pieno

2 giorni fa

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Descrizione del lavoro

Mastercard Inc. in Sydney, Australia, is seeking a Customer Success Manager for Economics Intelligence Solutions.

The role partners with customers to translate data insights into measurable business value, driving adoption of EI products and ensuring successful implementations. You will work with product and sales teams to craft clear communications, develop materials for customers, and reduce churn while expanding relationships across Asia-Pacific.

Competenze

Demonstrated ability to build strong client relationships and deliver measurable value.
Proven experience coordinating with business and technology stakeholders.

Mansioni

Act as a coach for customers, helping implement Mastercard EI products and solutions.
Conduct product demos and deliver training sessions.
Create content and present insights in customer forums and read-outs.
Engage with users to improve product utilization and drive business decisions.
Collaborate with product teams to develop new features that serve customers.
Research and respond to inquiries and deliver solutions.
Coordinate with sales and delivery teams to deepen solutions understanding.
Identify areas for improvement and monitor project status to mitigate churn.