Ecommerce Operations Lead: Amazon & Digital Shelf

Twinings & Co; Melton; Hybrid; AUD 65,000 - 95,000; Full time

Benefits offered by this job

Discounted Twinings Co products

Flexible / Hybrid working options

Access to LinkedIn Learning

ABF Networking, connect and grow

Job summary

Twinings & Co is seeking an eCommerce Operations Executive to manage day‑to‑day online activity across Amazon and eGrocery. You will maintain listings, coordinate retail media campaigns and report results, ensuring products stay visible and purchasable.

You will collaborate with Sales, Supply Chain, Marketing and retailers in a hybrid Australia-wide role. Strong attention to detail and data analysis skills are essential for optimizing the online shopping experience.

Qualifications

• Experience in eCommerce operations, digital merchandising, marketplace support, retail media or similar role.
• Experience updating online product listings, SKU data or content through retailer portals or content systems.
• Intermediate Excel skills (filters, lookups, pivot tables) and data analysis.
• Attention to detail and ability to manage multiple tasks and deadlines.
• Clear written and verbal communication; proactive in asking for help when needed.
• Familiarity with Amazon Vendor Central, CitrusAd or similar platforms.
• Experience in FMCG/retail or with retail clients is a plus.
• Experience with product information or digital asset systems and content management tools.
• Familiarity with online platforms like Amazon/Woolworths/Coles is beneficial.

Responsibilities

• Keep Amazon catalogue accurate and up to date in Vendor Central.
• Create and update ASINs, EAN/GTIN mappings and product details.
• Fix listing issues impacting findability and purchase.
• Coordinate with teams/retailers to gather content and publish updates.
• Set up and manage CitrusAd campaigns with budgets and briefs.
• Track performance and adjust campaigns within limits; report results.
• Prepare reports on Amazon, eGrocery, digital shelf and media activity.
• Support promotions, pricing updates, availability checks and retailer portals.

Skills

eCommerce operations

Digital merchandising

Marketplace support

Retail media

Product content

Content management

Excel skills

Data analysis

Power BI

Communication

Attention to detail

Team collaboration

Amazon Vendor Central

CitrusAd

Tools

Amazon Vendor Central

CitrusAd

Power BI

NIQ/Profitero

Job description

Twinings & Co is seeking an eCommerce Operations Executive to manage day‑to‑day online activity across Amazon and eGrocery. You will maintain listings, coordinate retail media campaigns and report results, ensuring products stay visible and purchasable.

You will collaborate with Sales, Supply Chain, Marketing and retailers in a hybrid Australia-wide role. Strong attention to detail and data analysis skills are essential for optimizing the online shopping experience.