eCommerce Operations Executive

Twinings & Co; Melton; Hybrid; AUD 65,000 - 95,000; Full time

Benefits offered by this job

Discounted Twinings Co products

Flexible / Hybrid working options

Access to LinkedIn Learning

ABF Networking, connect and grow

Job summary

Twinings & Co is seeking an eCommerce Operations Executive to manage day‑to‑day online activity across Amazon and eGrocery. You will maintain listings, coordinate retail media campaigns and report results, ensuring products stay visible and purchasable.

You will collaborate with Sales, Supply Chain, Marketing and retailers in a hybrid Australia-wide role. Strong attention to detail and data analysis skills are essential for optimizing the online shopping experience.

Qualifications

• Experience in eCommerce operations, digital merchandising, marketplace support, retail media or similar role.
• Experience updating online product listings, SKU data or content through retailer portals or content systems.
• Intermediate Excel skills (filters, lookups, pivot tables) and data analysis.
• Attention to detail and ability to manage multiple tasks and deadlines.
• Clear written and verbal communication; proactive in asking for help when needed.
• Familiarity with Amazon Vendor Central, CitrusAd or similar platforms.
• Experience in FMCG/retail or with retail clients is a plus.
• Experience with product information or digital asset systems and content management tools.
• Familiarity with online platforms like Amazon/Woolworths/Coles is beneficial.

Responsibilities

• Keep Amazon catalogue accurate and up to date in Vendor Central.
• Create and update ASINs, EAN/GTIN mappings and product details.
• Fix listing issues impacting findability and purchase.
• Coordinate with teams/retailers to gather content and publish updates.
• Set up and manage CitrusAd campaigns with budgets and briefs.
• Track performance and adjust campaigns within limits; report results.
• Prepare reports on Amazon, eGrocery, digital shelf and media activity.
• Support promotions, pricing updates, availability checks and retailer portals.

Skills

eCommerce operations

Digital merchandising

Marketplace support

Retail media

Product content

Content management

Excel skills

Data analysis

Power BI

Communication

Attention to detail

Team collaboration

Amazon Vendor Central

CitrusAd

Tools

Amazon Vendor Central

CitrusAd

Power BI

NIQ/Profitero

Job description

Great People Work Here.Twinings & Co has a proud history spanning over 300 years and operates on a global scale. With strong brand positioning we are viewed as a market leader in our field. The Australian operations continue to enjoy a positive growth trajectory. We are a high performing business that is focused on employing the best talent in the market to deliver on the business’ clear vision for success.

Job Purpose

The eCommerce Operations Executive looks after day-to-day activity across Amazon and eGrocery, keeping product listings up to date, coordinating retail media campaigns and reporting on results.

The role works with Sales, Supply Chain, Marketing, Finance, agencies and retailers to keep products available and easy to find online, fix listing and content issues, and improve the online shopping experience.

This is a hands‑on role with responsibility for routine tasks and follow‑up. More complex issues and decisions on budgets or strategy sit with the National Business Manager - eCommerce.

Key Responsibilities

Amazon Catalogue Operations

• Keep the Amazon catalogue accurate and up to date in Vendor Central
• Create and update ASINs, EAN/GTIN mappings, product details and variations
• Check listings and fix issues that prevent products from being found, ordered or purchased
• Raise and follow up cases with Amazon Vendor Central Support, escalating issues that need further help
• Gather product data, GS1 documents and information from internal teams to set up or correct listings
• Track open catalogue issues, who is responsible and what needs to happen next

eGrocery Digital Shelf & Product Content

• Keep product information accurate, complete and up to date across eGrocery sites
• Maintain the eCommerce product and content library, including images, descriptions, specifications and product details
• Update content for new products, range changes and packaging changes
• Use retailer and digital shelf tools to check product content, availability and search visibility
• Help coordinate ratings and reviews activity and track which products are covered
• Work with internal teams, agencies and retailers to gather content and images, get approvals and publish updates

Retail Media & CitrusAd Coordination

• Set up and manage CitrusAd and other retail media campaigns using approved briefs, budgets and plans
• Check campaign settings, products, dates and creative before launch
• Track click‑through rate, cost per click, return on ad spend and conversion, and adjust campaigns within agreed limits
• Report on campaign results, what worked and what needs to change
• Align campaigns with promotions, new product launches and key trading periods
• Seek approval for budget changes or changes to campaign strategy, and flag significant performance issues

eCommerce Operations, Reporting & Analysis

• Help set up promotions, update pricing, check online availability and complete retailer portal tasks
• Investigate day‑to‑day issues affecting online sales or the shopping experience and work with the right teams to resolve them
• Prepare regular reports on Amazon, eGrocery, digital shelf and retail media activity
• Review sales, availability, traffic, conversion and campaign results to highlight risks, trends and opportunities
• Keep trackers, process guides and operational records up to date
• Provide data and updates to support forecasts, budgets and customer plans

Skills, Knowledge and Expertise

• Experience in eCommerce operations, digital merchandising, marketplace support, retail media, product content or a similar role
• Experience updating online product listings, SKU data or content through retailer portals, marketplaces or content systems
• An understanding of how product content, search visibility and availability affect online sales
• Intermediate Excel skills, including filters, lookups, pivot tables and basic data analysis
• Attention to detail and the ability to organise competing tasks, meet deadlines and keep track of open issues
• Clear written and verbal communication, with confidence following up with others and asking for help when needed
• A practical approach to solving problems and willingness to learn new systems and processes
• Experience with Amazon Vendor Central, CitrusAd or another retail media platform
• Experience in FMCG, retail, consumer goods or an agency working with retail clients
• Some experience with ratings and reviews, digital shelf or product content platforms
• Experience with product information or digital asset systems, content management tools, Power BI, Profitero, NIQ or similar tools
• Familiarity with Amazon, Woolworths or Coles online platforms
• Additional 1% Superannuation
• Flexible / Hybrid working options
• Discounted Twinings Co products
• Access to LinkedIn Learning
• Access to ABF Networking, connect, collaborate, and grow across the ABF Group.