Ecommerce Operations Specialist – Amazon & Retail Media (Hybrid)

Twinings; Australia; Remote; AUD 75,000 - 105,000; Full time

Benefits offered by this job

Additional 1% Superannuation

Flexible / Hybrid working options

Birthday Day Leave

Discounted Twinings Co products

Access to LinkedIn Learning

ABF Networking, connect, collaborate,和

Job summary

Twinings is seeking an experienced eCommerce Operations Executive in Australia to manage day-to-day activity across Amazon and eGrocery, maintain product listings, and coordinate digital shelf campaigns. You will work with Sales, Supply Chain, Marketing, Finance, agencies and retailers to ensure products are searchable and available online.

The role involves hands-on catalogue management, content updates, and reporting on performance, with strategic decisions reserved for the National Business

Qualifications

• Experience in eCommerce operations, digital merchandising, marketplace support, retail media, product content or a similar role.
• Experience updating online product listings, SKU data or content through retailer portals, marketplaces or content systems.
• An understanding of how product content, search visibility and availability affect online sales.
• Intermediate Excel skills, including filters, lookups, pivot tables and basic data analysis.
• Attention to detail and the ability to organise competing tasks, meet deadlines and keep track of open issues.
• Clear written and verbal communication, with confidence following up with others and asking for help when needed.
• A practical approach to solving problems and willingness to learn new systems and processes.

Responsibilities

• Keep the Amazon catalogue accurate and up to date in Vendor Central.
• Create and update ASINs, EAN/GTIN mappings, product details and variations.
• Check listings and fix issues that prevent products from being found, ordered or purchased.
• Raise and follow up cases with Amazon Vendor Central Support, escalating issues that need further help.
• Gather product data, GS1 documents and information from internal teams to set up or correct listings.
• Track open catalogue issues, who is responsible and what needs to happen next.
• Keep product information accurate across eGrocery sites.
• Maintain the eCommerce product and content library, including images, descriptions, specifications and product details.
• Update content for new products, range changes and packaging changes.
• Use retailer and digital shelf tools to check product content, availability and search visibility.
• Help coordinate ratings and reviews activity and track which products are covered.
• Work with internal teams, agencies and retailers to gather content and images, get approvals and publish updates.
• Set up and manage CitrusAd and other retail media campaigns using approved briefs, budgets and plans.
• Check campaign settings, products, dates and creative before launch.
• Track click-through rate, cost per click, return on ad spend and conversion, and adjust campaigns within agreed limits.
• Report on campaign results, what worked and what needs to change.
• Align campaigns with promotions, new product launches and key trading periods.
• Seek approval for budget changes or changes to campaign strategy, and flag significant performance issues.
• Help set up promotions, update pricing, check online availability and complete retailer portal tasks.
• Investigate day-to-day issues affecting online sales or the shopping experience and work with the right teams to resolve them.
• Prepare regular reports on Amazon, eGrocery, digital shelf and retail media activity.
• Review sales, availability, traffic, conversion and campaign results to highlight risks, trends and opportunities.
• Keep trackers, process guides and operational records up to date.
• Provide data and updates to support forecasts, budgets and customer plans.

Skills

eCommerce operations

Digital merchandising

Marketplace support

Retail media

Product content

Excel skills

Attention to detail

Communication

Problem solving

Tools

Power BI

Profitero

NIQ

Job description

Twinings is seeking an experienced eCommerce Operations Executive in Australia to manage day-to-day activity across Amazon and eGrocery, maintain product listings, and coordinate digital shelf campaigns. You will work with Sales, Supply Chain, Marketing, Finance, agencies and retailers to ensure products are searchable and available online.

The role involves hands-on catalogue management, content updates, and reporting on performance, with strategic decisions reserved for the National Business