Ecommerce Channel Lead: Growth & Ops

Harris Farm Markets Pty; New South Wales; Hybrid; AUD 90.000 - 120.000; Vollzeit

Zusammenfassung

Harris Farm Markets Pty in NSW, Australia, seeks an ecommerce-focused leader to own our online channels, optimize product data, pricing, and promotions, and drive end-to-end fulfillment. You will monitor performance metrics, identify improvement opportunities, and coordinate with support and warehouse teams to resolve issues.

You will lead and develop the Ecommerce & Marketing Coordinator, coach the team, and translate analytics into strategy for growth and customer satisfaction.

Qualifikationen

• 2+ years hands-on ecommerce or digital trading experience managing one or more online channels.
• Strong understanding of ecommerce fundamentals: product data management, pricing strategy, promotions, and channel economics.
• Experience with ecommerce platforms and managing product data across channels.
• Able to analyze ecommerce metrics (conversion rate, AOV, traffic) and translate them into decisions.
• Background in ecommerce operations, trading, merchandising, or performance marketing is an advantage.

Aufgaben

• Manage product data across ecommerce channels: catalogs, pricing, promotions, and listings.
• Monitor order fulfillment end-to-end: track processing and elevate issues to warehouse quickly.
• Own customer issues and refunds: resolve payment errors, delivery problems, and returns.
• Ensure inventory accuracy across platforms and warehouse systems; resolve reconciliation issues.
• Track and report on channel performance: conversion rates, traffic, AOV, CAC.
• Develop customer retention initiatives with your manager; analyze repeat purchase patterns.
• Lead and develop the Ecommerce & Marketing Coordinator: coaching and feedback.
• Set clear expectations; support your team to work independently.

Kenntnisse

Ecommerce management

Data analysis

Channel management

Leadership

Communication

Tools

Excel

Microsoft Office

Jobbeschreibung

Harris Farm Markets Pty in NSW, Australia, seeks an ecommerce-focused leader to own our online channels, optimize product data, pricing, and promotions, and drive end-to-end fulfillment. You will monitor performance metrics, identify improvement opportunities, and coordinate with support and warehouse teams to resolve issues.

You will lead and develop the Ecommerce & Marketing Coordinator, coach the team, and translate analytics into strategy for growth and customer satisfaction.