Ecommerce Marketplace Coordinator: Growth, Ops & Analytics

Livingstone International; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Livingstone International is expanding its online marketplaces function and seeks a proactive coordinator to oversee marketplace operations and customer support. You will work with the Assistant Marketplace Marketing Manager on projects that improve online sales and performance.

Join a collaborative team, broaden your ecommerce skills, and contribute to growth through promotions, onboarding, and opportunities exploration. Strong communication and problem-solving abilities are essential.

Qualifications

• . At least two years' experience in ecommerce, marketplace operations, online retail, customer success, account coordination or customer service, ideally supporting online sales.
• 2. Strong customer service skills, including resolving complaints and following issues through to completion.
• 3. Intermediate to advanced Microsoft Excel skills and confidence using data to identify trends and improvement opportunities.
• 4. Clear communication and relationship-building skills with customers, partners and internal teams.
• 5. An organised, detail-focused approach, with initiative and the ability to manage competing priorities.

Responsibilities

• Keep marketplace accounts running smoothly, monitoring pricing, promotions, account health and platform requirements.
• Own customer enquiries and complaints through to resolution, working with internal teams on product, stock, order and delivery issues.
• Build strong relationships with marketplace account managers, partners and internal teams.
• Use sales and account data to prepare reports, spot trends and recommend improvements to performance and customer experience.
• Support promotional campaigns, product range expansion and onboarding activities for new marketplace partners.
• Research new marketplace opportunities, maintain accurate records and help improve day‑to‑day processes.

Skills

Ecommerce operations

Customer success

Relationship building

Data analysis

Excel

Communication skills

Time management

Problem solving

Tools

Shopify

Marketplacer

Mirakl

Job description

Livingstone International is expanding its online marketplaces function and seeks a proactive coordinator to oversee marketplace operations and customer support. You will work with the Assistant Marketplace Marketing Manager on projects that improve online sales and performance.

Join a collaborative team, broaden your ecommerce skills, and contribute to growth through promotions, onboarding, and opportunities exploration. Strong communication and problem-solving abilities are essential.