eCommerce Coordinator (Marketplace)

Livingstone International; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Livingstone International is expanding its online marketplaces function and seeks a proactive coordinator to oversee marketplace operations and customer support. You will work with the Assistant Marketplace Marketing Manager on projects that improve online sales and performance.

Join a collaborative team, broaden your ecommerce skills, and contribute to growth through promotions, onboarding, and opportunities exploration. Strong communication and problem-solving abilities are essential.

Qualifications

• . At least two years' experience in ecommerce, marketplace operations, online retail, customer success, account coordination or customer service, ideally supporting online sales.
• 2. Strong customer service skills, including resolving complaints and following issues through to completion.
• 3. Intermediate to advanced Microsoft Excel skills and confidence using data to identify trends and improvement opportunities.
• 4. Clear communication and relationship-building skills with customers, partners and internal teams.
• 5. An organised, detail-focused approach, with initiative and the ability to manage competing priorities.

Responsibilities

• Keep marketplace accounts running smoothly, monitoring pricing, promotions, account health and platform requirements.
• Own customer enquiries and complaints through to resolution, working with internal teams on product, stock, order and delivery issues.
• Build strong relationships with marketplace account managers, partners and internal teams.
• Use sales and account data to prepare reports, spot trends and recommend improvements to performance and customer experience.
• Support promotional campaigns, product range expansion and onboarding activities for new marketplace partners.
• Research new marketplace opportunities, maintain accurate records and help improve day‑to‑day processes.

Skills

Ecommerce operations

Customer success

Relationship building

Data analysis

Excel

Communication skills

Time management

Problem solving

Tools

Shopify

Marketplacer

Mirakl

Job description

Help grow our online marketplaces - and build your ecommerce career.

Livingstone International supplies healthcare, medical, laboratory, dental, hygiene and workplace safety products. As our marketplace business grows, we're looking for a proactive coordinator who enjoys solving problems, building relationships and spotting opportunities.

Working closely with our Assistant Marketplace Marketing Manager you'll combine hands‑on marketplace operations and customer support with projects that improve online sales and performance.

Why join Livingstone?

Broaden your ecommerce skills:

Gain hands‑on experience in marketplace operations, promotions, reporting and partner relationships.

Learn alongside experienced colleagues:

Work closely with our Assistant Marketplace Marketing Manager and a collaborative team.

Make a visible impact:

See how your ideas and follow‑through improve customer outcomes and online sales.

Get involved in growth:

Contribute to product range expansion, new marketplace opportunities and process improvements.

We value clear communication, practical problem‑solving and following through for customers.

What you'll do

Keep marketplace accounts running smoothly, monitoring pricing, promotions, account health and platform requirements.

Own customer enquiries and complaints through to resolution, working with internal teams on product, stock, order and delivery issues.

Build strong relationships with marketplace account managers, partners and internal teams.

Use sales and account data to prepare reports, spot trends and recommend improvements to performance and customer experience.

Support promotional campaigns, product range expansion and onboarding activities for new marketplace partners.

Research new marketplace opportunities, maintain accurate records and help improve day‑to‑day processes.

What you'll bring

At least two years' experience in ecommerce, marketplace operations, online retail, customer success, account coordination or customer service, ideally supporting online sales.

Strong customer service skills, including resolving complaints and following issues through to completion.

Intermediate to advanced Microsoft Excel skills and confidence using data to identify trends and improvement opportunities.

Clear communication and relationship‑building skills with customers, partners and internal teams.

An organised, detail‑focused approach, with initiative and the ability to manage competing priorities.

Experience with Shopify, Marketplacer, Mirakl or similar platforms is highly regarded, as is experience with large product catalogues.