eCommerce & Marketplace Coordinator

Livingstone International; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Livingstone International is a leading Australian supplier of healthcare, medical, laboratory, dental, hygiene and workplace safety products. We are seeking an eCommerce & Marketplace Coordinator to support and grow our online marketplace channels, build strong customer relationships and resolve issues.

You will work with the Marketplace Assistant Manager to manage accounts, monitor performance, assist with promotions, and identify opportunities to expand product ranges and improve the customer

Qualifications

• 2+ years' experience in ecommerce, marketplace operations, account coordination or customer success.
• Strong customer service experience with enquiries, issues and follow-up.
• Excellent communication and relationship-building skills.
• Strong organisational skills and attention to detail.
• Intermediate to advanced Microsoft Excel skills.
• Ability to analyse data and identify trends or opportunities.

Responsibilities

• Assist with day-to-day management of marketplace accounts.
• Monitor marketplace activity, performance, promotions and pricing.
• Support account health and maintain marketplace standards.
• Build positive relationships with marketplace managers and partners.
• Respond to customer enquiries and resolve product, pricing, stock, and order issues.
• Coordinate with internal teams to ensure timely outcomes.
• Identify opportunities to grow sales and expand marketplace presence.
• Support onboarding activities for new marketplace partners.

Skills

Customer service

Communication

Excel

Analytical thinking

Relationship management

Ownership

Education

Ecommerce/Marketing/Business qualifications

Tools

Shopify

Marketplacer

Mirakl

Job description

Livingstone International is one of Australia's leading suppliers of healthcare, medical, laboratory, dental, hygiene and workplace safety products. As our marketplace business continues to grow, we're looking for a proactive and customer-focused eCommerce & Marketplace Coordinator to help support and develop our online marketplace channels.

This is an exciting opportunity for someone who enjoys building relationships, resolving customer issues, analysing performance and contributing to business growth.

About the Role

As our eCommerce & Marketplace Coordinator, you'll play a key role in supporting our online marketplace operations and customer experience activities.

You'll work closely with our Marketplace Assistant Manager to coordinate marketplace accounts, support customers, maintain strong marketplace relationships, monitor performance and assist with identifying opportunities to grow sales and expand our marketplace presence.

This role is ideal for someone who enjoys working with people, taking ownership of outcomes and contributing to both customer satisfaction and commercial success.

Key Responsibilities

Marketplace Account Support

Assist with the day-to-day management of marketplace accounts.

Monitor marketplace activity, account performance, promotions and pricing.

Support account health and ensure marketplace standards are maintained.

Build positive working relationships with marketplace account managers and partners.

Customer Service & Issue Resolution

Respond to customer enquiries received through marketplace and online channels.

Assist customers with product, pricing, stock, delivery and order-related enquiries.

Investigate and resolve customer complaints and service issues.

Coordinate with internal departments to ensure timely and satisfactory outcomes.

Take ownership of customer issues through to resolution.

Marketplace Growth & Performance

Monitor marketplace sales performance and identify opportunities for improvement.

Support promotional campaigns and marketplace initiatives.

Assist with expanding product ranges within existing marketplaces.

Contribute ideas to increase sales, improve customer experience and optimise marketplace performance.

Support the review of underperforming marketplace accounts and identify potential improvement opportunities.

Marketplace Development

Assist with researching potential new marketplace opportunities.

Support onboarding activities for new marketplace partners.

Participate in marketplace growth projects and business development initiatives.

Reporting & Administration

Maintain accurate customer and marketplace records.

Assist with reporting, data analysis and marketplace performance tracking.

Support process improvement initiatives and operational administration.

What We're Looking For

2+ years' experience in ecommerce, marketplace operations, account coordination, online retail, customer success or customer service.

Strong customer service experience, including managing enquiries, issues, complaints and follow-up activities.

Excellent communication and relationship-building skills.

Strong organisational skills and attention to detail.

Intermediate to advanced Microsoft Excel skills.

Ability to analyse data and identify trends or opportunities.

Commercial awareness and an interest in sales growth and customer experience.

A proactive approach with strong ownership and accountability.

Experience working with online marketplace platforms.

Shopify, Marketplacer or Mirakl experience.

Ecommerce, Marketing or Business qualifications.

Experience supporting online sales channels or large product catalogues.

Account management, customer success or partner relationship experience.

About You

We're looking for someone who:

Is customer-focused, commercially minded and proactive.

Enjoys building and managing business relationships.

Is confident communicating with customers, marketplace partners and internal stakeholders.

Takes ownership of issues and follows them through to completion.

Enjoys identifying opportunities to improve performance and drive growth.

Can work independently while contributing to a collaborative team environment.

Is organised, responsive and solutions-focused.

Why Join Livingstone?

Join a growing and successful Australian business.

Be involved in an expanding ecommerce and marketplace channel.

Gain exposure to major online marketplace platforms.

Work alongside experienced professionals in a supportive team environment.

Contribute directly to customer satisfaction, marketplace growth and business success.