Expert klaviyo

SHE-com Pty; Gold Coast City; On-site; AUD 83,000 - 124,000; Full time

Benefits offered by this job

Remote work

Freelance/Contract

Flexible hours

Job summary

SHE-com is seeking an Expert Klaviyo Coach to join our coaching team on a freelance/contract basis, working 3–5 hours per week. You will coach ecommerce brands using Klaviyo, focusing on flows, segmentation, analytics, and improving customer journeys.

This role requires hands-on experience with Klaviyo across multiple niches, strong communication, and the ability to translate insights into actionable growth strategies for high-growth brands.

Qualifications

• Hands-on Klaviyo experience for ecommerce brands.
• Strong ability to design customer journeys and retention strategies.
• Excellent communication and coaching skills.

Responsibilities

• Deliver expert Klaviyo coaching in live group sessions and 1:1 sessions.
• Guide advanced brands in flows, campaigns, segmentation, and analytics.
• Identify opportunities to improve customer journeys and retention using Klaviyo analytics.
• Provide advanced strategy advice for high-growth ecommerce brands.
• Stay up to date with Klaviyo features and educate members on applications.
• Collaborate with the coaching team to ensure exceptional member experience.

Skills

Klaviyo expert

Ecommerce growth

Email optimization

Analytics interpretation

Tools

Klaviyo platform

Job description

Are you ready to join our coaching team?

SHE-com is the world’s fastest growing community for female ecommerce brand owners. We empower women to launch, grow, and scale their online brands with clarity and confidence, offering practical strategies, expert coaching, and a vibrant community.

SHE-com

An Australian-based community headquartered on the Gold Coast, designed by and for women in ecommerce. We provide coaching programs, events, retreats, and conferences to empower female entrepreneurs at every stage of their journey.

Our founder

Lisa Jones, a multi-million-dollar brand owner, created SHE-com to support the rapidly growing wave of female-led ecommerce businesses across Australia. Seeing their potential and the lack of tailored resources, Lisa built a space to empower these women to succeed.

What we offer

SHE-com supports start-ups, scale-ups, and multi-million-dollar businesses with mentoring, training, awards, networking, live events, and curated tools. We provide the resources they need to focus on scaling and thriving in their industries.

Our community

By 2025, our community will connect over 75,000 female founders who collectively generate hundreds of millions of dollars in revenue, solidifying SHE-com as Australia’s leading network for women in ecommerce.

Freelance/Contract

Remote 3-5 hours per week

About the role

We are looking for an Expert Klaviyo Coach to join our coaching team on a freelance or contract basis, working 3-5 hours per week. This role is designed for someone with deep, hands‑on experience using Klaviyo inside ecommerce brands who is passionate about helping advanced brands optimise their customer journeys and unlock new opportunities using Klaviyo’s latest features, including its powerful analytics tools.

You will work closely with our more established members, helping them optimise their Klaviyo accounts, improve their email marketing performance, and fully leverage Klaviyo’s new customer and analytics capabilities to identify growth opportunities and increase revenue.

Key responsibilities

• Deliver expert coaching on Klaviyo in live group coaching calls and one‑to‑one sessions
• Guide advanced brands in optimising flows, campaigns, segmentation, and analytics
• Identify opportunities to improve customer journeys and increase retention and revenue using Klaviyo’s new analytics features
• Provide advanced strategy advice tailored to high‑growth ecommerce brands
• Stay up to date on Klaviyo’s evolving features, especially customer data and analytics, and educate members on how to apply them
• Collaborate with the SHE-com coaching team to ensure an exceptional member experience

About you

• Extensive hands‑on experience using Klaviyo for ecommerce brands, ideally across multiple industries or niches
• Strong expertise in customer journey design, retention strategy, and email optimisation
• In‑depth knowledge of Klaviyo’s customer insights, segmentation, and analytics tools
• Confident delivering advanced strategy advice in both group and one‑to‑one coaching settings
• Excellent communication and problem‑solving skills
• A passion for helping ecommerce brands scale and succeed
• Be part of an inspiring and supportive community
• Work flexibly on a freelance basis with a passionate, mission‑driven team
• Make a real impact by helping ambitious female entrepreneurs grow their brands
• Collaborate with other top ecommerce experts

SHE-com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.