E-Commerce Support and Digital Operations Assistant

Time Personnel; Maitland City Council; On-site; AUD 65,000 - 85,000; Full time

Job summary

Time Personnel in Australia seeks an experienced administrator to manage e-commerce orders and system tasks. You will handle orders in-house, maintain product/catalog data, and coordinate with logistics to ensure accurate stock and pricing across storefronts.

The role requires strong English communication, attention to detail, and proficiency with Microsoft Office, Google tools and IT terminology. Negotiable salary based on experience and location.

Qualifications

• Matric or equivalent qualification.
• 2+ years in e-commerce order and system administration.
• Experience resolving system discrepancies and issues.
• Logistics/freight experience including couriers, warehouses and logistics portals.
• Excellent written English communication.
• Experience with product and catalogue data.

Responsibilities

• Manage, amend and cancel orders on the in-house system.
• Resolve issues relating to consignments, customer information, surcharges and stock.
• Identify, investigate and report system faults and recurring issues.
• Escalate technical issues to developers with clear information.
• Write detailed reports for the Customer Service team.
• Manage product and catalogue data, including pack sizes, units and variants.
• Update pricing across multiple storefronts and websites.
• Publish prepared content across multiple websites.
• Reconcile warehouse portal data with the in-house system.
• Ensure online stock and pricing remain accurate.

Skills

E-commerce order handling

System administration

Issue resolution

Data management

Attention to detail

IT terminology

Technical literacy

Follow-up skills

Office & Google proficiency

Education

Matric or equivalent

Tools

Microsoft Office

Google

Meta AI

Job description

Requirements

• Matric, or equivalent qualification
• Minimum 2 years e-commerce order and system administration experience
• Proven experience resolving and escalating system discrepancies and issues
• Logistics/freight experience, including couriers, warehouses and logistics portals
• Excellent written English communication skills
• Experience with product and catalogue data
• Exceptional attention to detail
• Strong understanding of technical and IT terminology
• Highly technically minded with excellent computer literacy, including Microsoft Office, Google and Meta AI proficiency
• Proactive, solutions-driven approach with strong follow-up skills

Duties

• Manage, amend and cancel orders on the in-house system
• Resolve issues relating to consignments, customer information, surcharges and stock
• Identify, investigate and report system faults and recurring issues
• Escalate technical issues to developers with clear supporting information
• Write detailed reports for the Customer Service team
• Manage product and catalogue data, including pack sizes, units and variants
• Update pricing across multiple storefronts and websites
• Publish prepared content across multiple websites
• Reconcile warehouse portal data with the in-house system
• Ensure online stock and pricing remain accurate
• Salary: R negotiable dependent on experience