Dynamics 365 Support Engineer – Power Platform & Remote

The Recruitment Company; Sydney; Remote; AUD 90,000 - 130,000; Full time

Job summary

The Recruitment Company is seeking an experienced Dynamics 365 Support Engineer for a leading technology consultancy. You'll support Customer Service, Contact Center and Power Platform environments, working with stakeholders across client sites and remotely.

You'll bring strong troubleshooting and incident response skills, experience with D365 configurations, and a solid understanding of case management and routing.

Qualifications

• Experience supporting Dynamics 365 Customer Service / Contact Center.
• Strong Power Platform skills: Power Automate, Power Apps, and integrations.
• L2/L3 support experience with strong troubleshooting and incident response.
• Understanding of case management, unified routing, and D365 configuration.
• Clear communication with both technical and non-technical stakeholders.
• Australian Citizenship; security clearance highly regarded (desirable).

Skills

Dynamics 365

Power Platform

Customer Service

Incident Response

Troubleshooting

Tools

Power Automate

Power Apps

Integrations

Job description

The Recruitment Company is seeking an experienced Dynamics 365 Support Engineer for a leading technology consultancy. You'll support Customer Service, Contact Center and Power Platform environments, working with stakeholders across client sites and remotely.

You'll bring strong troubleshooting and incident response skills, experience with D365 configurations, and a solid understanding of case management and routing.