Dynamics 365 CRM Specialist — Power Platform & Automation

CO001 Cuscal Limited; Australia; On-site; AUD 85,000 - 115,000; Full time

Job summary

Cuscal is seeking a Dynamics 365 CRM Analyst to manage and optimise the Dynamics 365 CE platform across Sales, Customer Service and Insights Journeys. You will implement automated workflows with Power Apps and Power Automate, integrate with other systems, and support end users.

The role focuses on governance, data integrity, and end-to-end solution delivery, including test scripting, UAT, and production support in a modern Power Platform environment.

Qualifications

• Experience configuring and customising Dynamics 365 CE across Sales, Customer Service and Customer Insights Journeys.
• Development experience with JavaScript and C#, and REST API/WebAPI.
• Experience with CI/CD using Github or Git.
• Strong knowledge of Dynamics CE data imports, exports, data integrity and migration.
• Experience integrating Dynamics CE with third-party systems.
• Experience training and supporting end users across Dynamics CE and Power Platform.
• Strong skills building low-code/no-code applications using Power Apps.
• Experience designing automated workflows and business processes within Dynamics CE and Power Automate.

Responsibilities

• Managing and maintaining Dynamics 365 CE including user access, security roles and permissions.
• Acting as a key point of contact for Dynamics 365 CE support and troubleshooting.
• Working with stakeholders to understand business requirements and identify opportunities to improve systems, processes and workflows.
• Developing automated workflows across areas such as lead management, sales pipelines and customer service.
• Supporting Dynamics 365 CE projects from requirements gathering and solution development through to implementation.
• Integrating Dynamics 365 CE with other business systems and third-party applications.
• Developing test scripts and supporting UAT and smoke testing with end users.
• Building and enhancing low-code/no-code solutions using Power Apps, including canvas and model-driven apps.
• Creating automated workflows and business processes using Power Automate.
• Managing Power Platform solutions across development, testing and production environments.
• Maintaining documentation for system configurations, workflows and processes.
• Monitoring platform performance and supporting continuous improvement across the environment.

Skills

Dynamics 365 CE

JavaScript

C#

Power Platform

Power Apps

Workflow automation

Problem solving

User stories & acceptance criteria

Tools

REST API/WebAPI

GitHub

Git

CI/CD

Power Automate

Canvas Apps

Model-driven Apps

Job description

Cuscal is seeking a Dynamics 365 CRM Analyst to manage and optimise the Dynamics 365 CE platform across Sales, Customer Service and Insights Journeys. You will implement automated workflows with Power Apps and Power Automate, integrate with other systems, and support end users.

The role focuses on governance, data integrity, and end-to-end solution delivery, including test scripting, UAT, and production support in a modern Power Platform environment.