Dynamics 365 Power Platform Specialist

Gwa; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

GWA Group seeks a Dynamics 365 Power Platform Specialist to shape and optimize our CRM across Customer Service, Sales and Marketing. You will design practical solutions, configure and extend the platform, and collaborate with business users to deliver value.

You’ll work hands-on with D365 CE, Dataverse, Power Platform and AI opportunities, leading continuous improvements and owning outcomes from concept to delivery within a modern Microsoft-led tech stack in Sydney.

Qualifications

• Hands-on Dynamics 365 Customer Engagement experience and strong Power Platform Admin/Azure DevOps knowledge.
• Proficiency in programming languages such as C#, JavaScript and .NET.
• Comfortable talking with business users and translating requirements into practical solutions.

Responsibilities

• BAU support and beyond, addressing business needs and tickets.
• Design, configure, and deliver practical Dynamics 365 solutions.
• Own outcomes and drive improvements with technical resources as needed.

Skills

Business engagement

Stakeholder management

Problem solving

Tools

Dynamics 365 CE

Dataverse

Azure DevOps

Power Platform

C#

JavaScript

.NET

Job description

GWA Group is a leading innovator, designer, importer and supplier of sustainable water solutions for bathrooms, kitchens and laundries across residential and commercial spaces. With our iconic brands Caroma and Methven, and operations spanning Australia, New Zealand and the UK, we're shaping a better, more sustainable future, one solution at a time.

Dynamics 365 Power Platform Specialist

• Work with Dynamics 365 CE, Dataverse and Azure DevOps
• Lead solutions that improve how the business operates
• Play a key role in our AI and automation roadmap

If you've built your career around Dynamics 365 and are looking for a role where you can have more influence, this role is for you.

At GWA, we're looking for someone who can work closely with our Customer Service, Sales and Marketing teams, understand how they work, and turn their ideas and challenges into practical solutions. You'll be the person who helps shape our Dynamics 365 environment and drives improvements across the business.

You'll be working with Dynamics 365 Customer Engagement (D365 CE), Dataverse, Azure DevOps and Power Platform technologies, while also helping us explore new AI opportunities.

This role includes BAU support, but it goes well beyond working through a daily ticket queue. You'll work closely with business teams to understand their needs, design practical solutions and see them through to delivery. You'll own the outcome, while working with technical resources where needed to bring those solutions to life.

This is a hands-on role where you'll be actively configuring, enhancing and supporting the Dynamics 365 environment, while also driving continuous improvement initiatives.

What you'll bring

You'll have hands-on Dynamics 365 Customer Engagement experience and a good understanding of Power Platform Administration and Azure DevOps. You will be proficient in programming languages such as C#, JavaScript, and .NET.

Just as importantly, you'll be comfortable talking with business users, understanding their requirements and helping turn them into practical solutions.

You may currently be a Dynamics 365 Developer, CRM Specialist, CRM Lead, Power Platform Specialist or Dynamics Administrator who's looking for a role with broader responsibility and greater ownership.

Why join GWA?

We operate in a Microsoft-led technology environment and continue to invest in technology, automation and AI. You'll have the chance to work on meaningful projects, influence the direction of our CRM platform and help improve how teams across the business work every day.

If you're looking for a role where you can combine technical knowledge, business engagement and solution ownership, while remaining hands-on with the platform and technology, we'd love to hear from you.

Please note: You must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role. Please note that we are not accepting applications from agencies for this position.