Dynamic Sales & Service Admin Coordinator

Pro AV Solutions; Canberra; On-site; AUD 70,000 - 85,000; Full time

Benefits offered by this job

Work vehicle

Phone

Laptop

Employee assistance program

Job summary

Pro AV Solutions in Canberra seeks a versatile administrator to sit at the heart of our Sales, Service and Business Support functions. You will keep customer enquiries and sales opportunities moving while providing essential administration and coordination that enables our teams to deliver an exceptional experience.

No two days will be the same, with opportunities from quotes to service coordination and event support.

Qualifications

• Experience in sales support, service coordination, administration or customer service.
• Strong communication, organisation and time management skills.
• Attention to detail and commitment to getting things right.
• Proactive, solutions-focused approach and follow-through.
• Good computer skills and ability to pick up new systems quickly.
• Experience with CRM, quoting or ticketing systems is advantageous.

Responsibilities

• Coordinate inbound sales opportunities, customer enquiries and the sales inbox.
• Support the Sales team with quotes, pricing, tender submissions and documentation.
• Liaise with suppliers to obtain project pricing and assist with customer and vendor account administration.
• Manage incoming service requests and service tickets in line with customer requirements and SLAs.
• Coordinate service resources and monitor ticket activity to ensure requests are progressing.
• Review service reports, identify follow-up actions and elevate issues where required.
• Assist with invoicing completed service work and provide reporting as needed.
• Maintain accurate customer, company and project information across our systems.
• Manage important customer and project documentation, including client acceptance, insurance, WHS and policy documentation.
• Reception duties and general office coordination.
• Provide general administrative support across our Sales, Service and Business Support teams.

Skills

Sales support

Service coordination

Administration

Customer service

Tools

CRM

Quoting systems

Ticketing systems

Job description

Pro AV Solutions in Canberra seeks a versatile administrator to sit at the heart of our Sales, Service and Business Support functions. You will keep customer enquiries and sales opportunities moving while providing essential administration and coordination that enables our teams to deliver an exceptional experience.

No two days will be the same, with opportunities from quotes to service coordination and event support.