ACT Sales & Service Support

Pro AV Solutions; Canberra; On-site; AUD 70,000 - 85,000; Full time

Benefits offered by this job

Work vehicle

Phone

Laptop

Employee assistance program

Job summary

Pro AV Solutions in Canberra seeks a versatile administrator to sit at the heart of our Sales, Service and Business Support functions. You will keep customer enquiries and sales opportunities moving while providing essential administration and coordination that enables our teams to deliver an exceptional experience.

No two days will be the same, with opportunities from quotes to service coordination and event support.

Qualifications

• Experience in sales support, service coordination, administration or customer service.
• Strong communication, organisation and time management skills.
• Attention to detail and commitment to getting things right.
• Proactive, solutions-focused approach and follow-through.
• Good computer skills and ability to pick up new systems quickly.
• Experience with CRM, quoting or ticketing systems is advantageous.

Responsibilities

• Coordinate inbound sales opportunities, customer enquiries and the sales inbox.
• Support the Sales team with quotes, pricing, tender submissions and documentation.
• Liaise with suppliers to obtain project pricing and assist with customer and vendor account administration.
• Manage incoming service requests and service tickets in line with customer requirements and SLAs.
• Coordinate service resources and monitor ticket activity to ensure requests are progressing.
• Review service reports, identify follow-up actions and elevate issues where required.
• Assist with invoicing completed service work and provide reporting as needed.
• Maintain accurate customer, company and project information across our systems.
• Manage important customer and project documentation, including client acceptance, insurance, WHS and policy documentation.
• Reception duties and general office coordination.
• Provide general administrative support across our Sales, Service and Business Support teams.

Skills

Sales support

Service coordination

Administration

Customer service

Tools

CRM

Quoting systems

Ticketing systems

Job description

This is a varied role that sits at the heart of our Sales, Service and Business Support functions in our ACT branch. You’ll help keep customer enquiries, sales opportunities and service requests moving, while providing the administration and coordination that enables our teams to deliver an exceptional customer experience. No two days will be the same. One day you might be supporting a quote or tender, the next coordinating a service request, responding to a customer enquiry or helping prepare an event. If you enjoy variety, staying organised and being the person people can rely on, this could be the role for you.

Pro AV Solutions is Australia's leading workplace technology integration organisation. We are a workplace where our people feel inspired, fulfilled and safe. We will provide the ideal candidate with a welcoming group of people to work with, a competitive remuneration package including a work vehicle, phone and laptop, as well as access to an employee assistance program and just an overall great place to work.Backed by passion, pride, and an unwavering commitment to excellence, we continually strive to set the benchmark in our industry. In 2025, this commitment was recognised nationally, with Pro AV Solutions named byThe Australianas one of the Best Places to Work.

This is a varied role that sits at the heart of our Sales, Service and Business Support functions in our ACT branch. You’ll help keep customer enquiries, sales opportunities and service requests moving, while providing the administration and coordination that enables our teams to deliver an exceptional customer experience. No two days will be the same. One day you might be supporting a quote or tender, the next coordinating a service request, responding to a customer enquiry or helping prepare an event. If you enjoy variety, staying organised and being the person people can rely on, this could be the role for you.

Pro AV Solutions is Australia's leading workplace technology integration organisation. We are a workplace where our people feel inspired, fulfilled and safe. We will provide the ideal candidate with a welcoming group of people to work with, a competitive remuneration package including a work vehicle, phone and laptop, as well as access to an employee assistance program and just an overall great place to work.Backed by passion, pride, and an unwavering commitment to excellence, we continually strive to set the benchmark in our industry. In 2025, this commitment was recognised nationally, with Pro AV Solutions named byThe Australianas one of the Best Places to Work.

Some of the varied tasks you will own

• Coordinate inbound sales opportunities, customer enquiries and the sales inbox.
• Support the Sales team with quotes, pricing, tender submissions and documentation.
• Liaise with suppliers to obtain project pricing and assist with customer and vendor account administration.
• Manage incoming service requests and service tickets in line with customer requirements and SLAs.
• Coordinate service resources and monitor ticket activity to ensure requests are progressing.
• Review service reports, identify follow-up actions and elevate issues where required.
• Assist with invoicing completed service work and provide reporting as needed.
• Maintain accurate customer, company and project information across our systems.
• Manage important customer and project documentation, including client acceptance, insurance, WHS and policy documentation.
• Reception duties and general office coordination.
• Provide general administrative support across our Sales, Service and Business Support teams.

About You

You’re someone who enjoys being busy, helping others and making sure things get done. You’re naturally organised, comfortable managing competing priorities and confident communicating with customers, suppliers and colleagues.

You’ll ideally have

• Experience in sales support, service coordination, administration or customer service.
• Strong communication, organisation and time management skills.
• Excellent attention to detail and a commitment to getting things right.
• A proactive, solutions-focused approach and the confidence to follow things through.
• Good computer skills and the ability to pick up new systems quickly.
• Experience with CRM, quoting or ticketing systems is advantageous, but not essential.

Most importantly, you’ll bring a positive, customer-focused attitude and enjoy working as part of a collaborative team.

If you’re organised, approachable and enjoy a role where every day brings something different, we’d love to hear from you.