Duty Manager - The Ox Tavern

Star Group Management; Brisbane; On-site; AUD 60,000 - 90,000; Full time

Job summary

The Ox Tavern in Brisbane, part of The Star Group, is seeking a passionate Duty Manager to lead day-to-day operations and deliver memorable guest experiences.

You’ll support the management team, coach a frontline team, ensure outstanding service, and maintain licensing and RSA compliance. This hands-on role requires resilience, a customer-first mindset, and availability for nights, weekends and public holidays.

Qualifications

• Experience in venue operations management is preferred.
• Strong leadership and team-building abilities.
• Excellent customer service and problem-solving skills.
• Ability to multitask and stay calm under pressure.
• Availability to work nights, weekends and public holidays.

Responsibilities

• Support the Management Team in all aspects of venue operations.
• Lead by example to create a positive, motivated team culture.
• Ensure exceptional customer service across all areas.
• Contribute to staff training and development.
• Oversee compliance with licensing, RSA and venue policies.

Skills

Hospitality leadership

Customer service

Team management

Staff training

Multitasking

Job description

The Ox Tavern proudly stands as part of the Star Group - Queensland’s largest independent hotel and pub business. We do things a little differently here. If you like to zig while others zag, you might be just who we’re looking for to join our vibrant, fast-paced team.

As we continue to grow and evolve, we're on the lookout for a passionate Duty Manager to take the lead in supporting day-to-day operations and delivering unforgettable customer experiences.

What You’ll Be Doing:

• Supporting the Management Team in all aspects of venue operations
• Leading by example to create a positive, motivated team culture
• Ensuring exceptional customer service across all areas
• Contributing to staff training and development
• Overseeing compliance with licensing, RSA and venue policies

What We’re Looking For:

• Current RMLV & Approved Manager’s License preferable
• Previous experience in a similar hospitality leadership role
• A true team player with a "hands-on" attitude
• A passion for customer service and creating memorable experiences
• Strong multitasking skills and the ability to stay calm under pressure
• Availability to work nights, weekends, and public holidays
• Highly motivated, reliable, and ready to hit the ground running

Why Join Us?

At The Ox, we believe hospitality is all about heart - making people feel welcome, valued, and part of something special. We’re big on culture, big on service, and even bigger on supporting our people.