Assistant Manager - Benowa Tavern

ALH Hotels; Gold Coast City; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

ALH Hotels discount card

Endeavour Wellbeing Support (EAP)

Discounts at partner retailers

Job summary

ALH Hotels is seeking an Assistant Manager for Benowa Tavern on the Gold Coast. You will lead a dynamic hospitality team, work with a collaborative group of Assistant Managers, and ensure high-quality guest experiences across bar, dining, and gaming areas.

You will partner with venue leaders, mentor staff, and drive cross-department operations to keep regulars and families returning. A current RSA/RSG, RMLV and Approved Managers Licence is required.

Qualifications

• Experience leading hospitality teams in a high-volume venue.
• Strong interpersonal and guest service skills.
• Able to mentor and motivate staff across departments.

Responsibilities

• Lead a hands-on team to deliver peak shifts.
• Support the Publican to run the pub smoothly, safely, and with a great vibe.
• Learn the ropes of being a Publican while guiding a team of hospitality staff.
• Handle issues before they escalate to maintain service standards.
• Bring energy, service, and smiles on every shift.

Skills

Leadership

People skills

Team supervision

Operations coordination

Job description

Are you a hands-on manager who thrives in a buzzing, high-volume environment? The Benowa Tavern offers a picturesque and fast-paced stage for your hospitality leadership skills. From sun-drenched weekend dining on the deck and major sporting events in the bar to high-touch service in the gaming room, you’ll be leading a passionate team that keeps our local community coming back.

You won't be managing in isolation, our venue is powered by a collaborative group of Assistant Managers working together on the floor. You’ll partner directly with fellow venue leaders to run peak shifts, mentor our energetic hospitality team, coordinate cross-departmental operations, and deliver an exceptional experience for our regular guests and families.

A day in the life of an Assistant Manager:

• Get to know the locals so well they think you’re part of the crew
• Support the Publican to keep the pub running smoothly, safely, and with a great vibe
• Learn the ropes of being a Publican while leading a team of absolute hospo legends
• Handle hiccups before they turn into headaches
• Bring the energy, the service, and the smiles every single shift

Inherent requirements:

This is a hands-on role that involves manual handling and lifting as part of regular duties (e.g. moving stock, kegs, and deliveries). Applicants must have the ability to perform physical tasks safely and efficiently.

About you:

• You’ve been around the bar, bistro, or gaming room block, and maybe already done some supervising
• You’ve learned from great managers and now you’re ready to step up
• You’ve got the confidence, pride, and people skills to be the face of the pub when the boss is away
• You’ve got a current RSA/RSG, RMLV and Approved Managers Licence as per state requirements

If you’re keen to learn, lead, and laugh while making this pub the best spot in town – we’d love to hear from you.

The benefits are good too!

Grow your career within ALH Hotels and the wider Endeavour Group network. An exclusive discount card for ALH Hotels, BWS, Dan Murphy’s and other Endeavour Group brands. Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W. Endeavour Wellbeing Support; our EAP service offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance.

In line with our ongoing commitment to responsibility, candidates will be required to complete Employee Due Diligence checks which may include a National Police Check as part of the recruitment process.

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