Duty Manager - The Glebe Hotel

The Glebe Hotel; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Performance-based bonus

Complimentary staff meal & drink

Recently renovated venue

Central location in Glebe

Job summary

The Glebe Hotel in Sydney is seeking a hands-on manager to lead daily pub operations across multiple areas, guiding 10+ staff to deliver high-quality service in a vibrant pub environment.

You will train and motivate the team, uphold safety, manage cash reporting, and maintain excellent customer experiences in a busy, traditional venue. RSA/ARCG certification is required.

Qualifications

• Minimum 12 months experience in pub and restaurant management.
• Excellent communication skills and ability to liaise with management, customers and staff.
• Strong interest in food, wine, beer and cocktails.
• Ability to mentor and train staff.
• High personal and professional standards.
• RSA & ARCG certification required.

Responsibilities

• Oversee daily operations of front of house across public bar, TAB, gaming room, restaurant and function areas.
• Lead 10+ staff, train and develop a dynamic team to ensure customers receive a positive experience.
• Cash reconciliation and detailed reporting; ensure safety and security of patrons and venue.

Skills

Strong communication

Team leadership

Customer service focus

Attention to detail

Education

RSA & ARCG certification

Job description

One of Sydney's landmark pubs, The Glebe Hotel caters to its corporate clientele and locals alike with a variety of service areas including a public bar, TAB, gaming room, a 70-seat restaurant, a leafy beer garden, and a first-floor cocktail bar for functions. We prioritize high-quality food and beverage service and a friendly atmosphere and we are currently seeking a manager who has the experience in running daily pub operations with a strong background in A la Carte dining.

About the role

This role offers the chance to work in a vibrant, traditionally styled pub environment where you will lead the team with a hands on approach to enhance our customers overall experience. You will oversee the daily operations of all front of house procedures in our public bar, tab, gaming room, restaurant and function areas. Other key aspects in the role will include:

• responsibility for overseeing 10+ staff at any one time
• train, motivate and develop a dynamic team to ensure our customers always receive a positive experience
• excellent attention to detail
• cash reconciliation and detailed reporting
• gaming & TAB operational experience preferred
• understanding of cellar operations
• good working knowledge of Now Book It (or other) online reservations systems
• report directly to the licensee
• safety and security of patrons and the hotel premise

Benefits and perks

• Traditional pub family run business
• Negotiable salary based on experience
• Performance based bonus
• Complimentary staff meal & drink
• Strong & supportive management team
• Newly renovate venue
• Centrally located in Glebe, close to all public transport

About you

• a minimum of 12 months experience in pub and restaurant management
• strong communication skills with the ability to successfully liaise with management, customers and staff
• a genuine interest in food, wine, beer and cocktails
• ability to share knowledge, mentor and train staff
• strong work ethic with a positive, proactive can do attitude
• an interest in social media platforms
• understand and respect the policies and procedures that assist in successfully running the business
• high personal and professional standards
• valid RSA & ARCG certification

The Glebe Hotel is passionate about making sure all that experience our offerings leave wanting to return for more.

Only candidates with the relevant experience will be contacted.