Duty Manager

Doma Hotels; South Canberra; On-site; AUD 65,000 - 90,000; Full time

Job summary

Doma Hotels is seeking a vibrant Duty Manager for a full-time role, based in Canberra. You will lead the Front Office team, mentor staff, and ensure service standards and safety compliance on shift.

The role requires RSA and First Aid qualifications and fire warden training to safeguard guests and colleagues. We value a warm, guest-focused personality with exceptional communication and the ability to manage multiple priorities in a luxury hospitality setting.

Qualifications

• Demonstrated guest-service expertise and a passion for hospitality.
• Strong leadership and mentoring abilities for the Front Office team.
• Excellent communication skills with guests and staff.

Responsibilities

• Lead service excellence within the Front Office during shifts.
• Manage customer feedback and resolve complaints.
• Deliver exceptional guest experiences and ensure safety policies.

Skills

Guest service

Leadership

Communication

Front Office

Tools

Opera PMS

Micros

MS Office

Job description

Doma Hotels is on the lookout for a vibrant, passionate, and guest focused Duty Manager to join our exceptional team in a full-time capacity. If you have a flair for hospitality, a love for creating memorable experiences, and a desire to be part of a forward-thinking hotel brand, we want to hear from you!

Our Story

The award winning Doma Hotels, located on the footsteps of Parliament House, in the elegant suburb of Barton. The resort style ‘Realm Precinct’ consists of; Hotel Realm, Burbury Hotel & Apartments, Little National Hotel and Brassey Hotel. Offering diverse, high-quality accommodation, conferencing and numerous food and beverage outlets.

Doma Hotels has been developing and managing hotels in Canberra for over 30 years, and today, DOMA Hotels is one of Canberra’s largest independent hoteliers, leading the way in contemporary luxury. Our portfolio is recognised nationally from hotels, residential and commercial development, wellness, restaurants, day spas and more.

About the role

Working in a fun and lively environment, The Duty Manager creates memorable moments for guests that will keep them coming back for more. Whilst on shift, the DM is responsible for leading, mentoring and acting as a role model for the Front Office team, ensuring service standards are upheld. The DM makes sound decisions based on situation analysis, ensuring our guest and staff's safety is paramount, and therefore this role must be trained as a fire warden and hold a current RSA and First Aid certificate.

We are seeking a warm and welcoming personality, a passion for customer service and the ability to create surprising and memorable experiences whilst leading the Front Office team whilst on shift.

Responsibilities include:

Leading service excellence operations of the Front Office within the hotel

Management of customer feedback and complaints

Delivering exceptional service experiences

Overseeing the implementation of Doma Hotels policies and procedures ensuring; policies and procedures are adhered

What you will bring

At Doma Hotels, we constantly strive to find exceptional individuals who contribute to our team’s success. Your natural flare exudes passion and ambition. A guest-service expert, with a keen eye for detail, with the ability to work effectively under pressure. Your communication skills will be first class, and you'll adore interacting with our guests.

Naturally, your previous experience within a luxury hospitality setting, will come highly regarded. As will the following:

Knowledge and skills at a level adequate to train the Front Office Team

Advanced time management skills and ability to manage other competing priorities

Motivation to build strong rapport with guests and colleagues through effective communication

Leadership and mentoring capabilities to build an inclusive and supportive team

Ability work under minimal supervision and maintain the confidentiality of guest information and pertinent hotel data

Excellent personal presentation and presence

Willingness and ability to exceed expectations

Ability to work rotating shift including early mornings, evenings, and weekends

Understanding of IT applications: Opera PMS, Micros and Microsoft software

Why you want to join our Team

At Doma Hotels our mission is great people in great places providing exceptional experiences. We offer our staff extensive training and development, including our ‘Future You’ training platform. As well as a fun, vibrant and friendly working environment, and plenty of career pathway opportunities.

Doma staff receive great benefits, including (but not limited to) discounts across; accommodation (for themselves, friends and family), parking, wellness facilities (the spa and the gym), complimentary staff bootcamp, food and beverage, and early bird access to Doma residential apartment developments.