Duty Manager

CANBERRA SOUTHERN CROSS CLUB; Canberra; On-site; AUD 96,000 - 97,000; Full time

Job summary

The Canberra Southern Cross Club is seeking a dedicated Duty Manager to oversee daily operations across venues in the ACT. You will ensure premier customer service, enforce licensing compliance, and lead staff through coaching and development, while maintaining cash handling and security protocols.

We value service excellence, integrity, respect, and a collaborative, inclusive culture as part of leading our hospitality team across multiple venues in Tuggeranong, Woden and Jamison.

Qualifications

• 3-5 years experience in a similar role within the hospitality industry.
• RSA (Responsible Service of Alcohol) certification.
• RCG (Responsible Conduct of Gaming) certification.
• GCO (Gaming Contact Officer) certification.
• First Aid and CPR Certification.

Responsibilities

• Maintain close communication with Service Supervisors and Venue Managers to ensure smooth operations and provide patrons with high-quality customer service.
• Develop and implement customer service standards and continuously monitor performance.
• Ensure compliance with licensing regulations in accordance with company policy.
• Enforce appropriate security measures during trading hours.
• Monitor and report health & safety issues within the establishment.
• Provide support to staff through appraisals, mentoring, coaching, and development.

Skills

Communication

Leadership

Decision making

Regulatory knowledge

Cash handling

Job description

Tuggeranong, Australian Capital Territory 2900, Australia A$96,136.49 - A$96,136.5

Full-time Permanent Mid-level Senior

Posted 30 Oct 2026

Description

Duty Manager

Canberra Southern Cross Club | Multi Venue

Salary: $96136.50 per annum

Job Summary:

We are seeking a dedicated and experienced Duty Manager to oversee the daily operations of Canberra Southern Cross Club Venues. The ideal candidate will be responsible for maintaining high standards of customer service, ensuring staff compliance, managing cash handling procedures, enforcing security measures, overseeing health and safety protocols, and supporting staff development.

Lead The CSC Way:

At Canberra Southern Cross Club, we care for our community, our people and our environment. We strive for service excellence, act with integrity and respect, and foster a collaborative, compassionate and inclusive culture. These values guide how we lead, make decisions and work together.

This role offers the opportunity to bring those values to life while helping to lead the performance and development of our Hospitality staff.

Skills:

• Excellent communication and interpersonal skills;
• Strong leadership abilities;
• Ability to problem-solve and make decisions under pressure;
• Knowledge of the club industry and regulations; and
• Proficient in cash management procedures.

Responsibilities:

• Maintain close communication with Service Supervisors and Venue Managers to ensure smooth operations and provide patrons with high-quality customer service.
• Develop and implement customer service standards and continuously monitor performance.
• Ensure compliance with licensing regulations in accordance with company policy.
• Enforce appropriate security measures during trading hours.
• Monitor and report health & safety issues within the establishment.
• Provide support to staff through appraisals, mentoring, coaching, and development.

Qualifications:

• 3-5 years experience in a similar role within the hospitality industry;
• Knowledge of club compliance requirements;
• Certification for Responsible Service of Alcohol (RSA);
• Certification for Responsible Conduct of Gaming (RCG);
• Certification for Gaming Contact Officer (GCO); and
• First Aid and CPR Certification

Company Overview

The Canberra Southern Cross Club has proudly served the Canberra community for over 50 years, channelling our profits to support over 350 community groups, making a significant impact to the lives of Canberrans. Operating across two main divisions of Hospitality and Health and Wellness. Operating licensed clubs in Woden, Tuggeranong, Jamison, and the Canberra Southern Cross Yacht Club. Four Anytime Fitness franchises and Stellar Canberra in Woden, which includes Group Exercise, Stellar Swim School, a dedicated Women’s Gym and allied Health and Wellness tenants. We live by our vision, mission and values. Our Vision is all about what we are trusted for – excellence, care and being progressive. Our Mission is why we exist – to enrich our Community and our Values are lived out each day through the CSCC Way: Community. We care for our community, our people & our environment. Service. We strive for excellence, providing good times & good memories. Committed. We are accountable & act with integrity & respect. Culture. We are collaborative, compassionate & inclusive. People who are part of the Canberra Southern Cross Club share the same values and help create a culture that ensures the success of our business.