Duty Manager: Lead Guest Experience & Team Excellence

InterContinental Hotels Group; Perth; On-site; AUD 75,000 - 92,000; Full time

Benefits offered by this job

Above minimum salary

Discounted CBD carparking access

Free meals on shift

Laundered uniform supplied

Paid birthday leave

Paid parental leave

Wellness days

Colleague discounts

Job summary

InterContinental Perth City Centre is seeking a Duty Manager to join our luxury, internationally minded team. Reporting to the Reception Manager, you will oversee guest service and hotel operations, ensuring prompt attention and personal recognition throughout the hotel.

You will respond to guest needs, resolve issues, supervise colleagues, greet and farewell guests, lead daily briefings, train and develop the team, and play a key role in safety.

Qualifications

• At least 1 year of supervisory/leadership experience in hospitality operations.
• Strong passion for providing connecting and seamless guest service.
• Dynamic, vibrant, confident and professional personality.
• Knowledge of a hotel PMS such as Opera.
• Excellent customer relations, problem solving, decision making and time management.
• Strong interpersonal and communication skills, written and verbal.
• Professional standard of personal presentation.

Responsibilities

• Respond to guest needs and resolve issues; supervise colleagues across the operation during busy periods.
• Greet and farewell guests; conduct daily departmental briefings; contribute to regular team meetings.
• Lead and develop the team through training and development.

Skills

Supervisory experience

Guest service

Professional demeanor

Opera PMS

Customer service

Communication

Professional appearance

Tools

Opera PMS

Job description

InterContinental Perth City Centre is seeking a Duty Manager to join our luxury, internationally minded team. Reporting to the Reception Manager, you will oversee guest service and hotel operations, ensuring prompt attention and personal recognition throughout the hotel.

You will respond to guest needs, resolve issues, supervise colleagues, greet and farewell guests, lead daily briefings, train and develop the team, and play a key role in safety.