Duty Manager/Hospitality Supervisor (FT/PT)

Royal Motor Yacht Club; Sydney; On-site; AUD 60,000 - 90,000; Full time

Job summary

Royal Motor Yacht Club Broken Bay is seeking a dynamic Duty Manager/Hospitality Supervisor to oversee daily operations at our Newport水front venue. The role requires leading the hospitality team, ensuring exceptional guest experiences, and managing service flow across cafés, bars and event spaces.

We welcome applicants for full-time or part-time roles, with flexibility for evenings and weekends. A supportive management team and diverse service environment await in this waterfront club.

Qualifications

• Proven managerial experience in hospitality.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to work under pressure and adapt to busy periods.

Responsibilities

• Oversee daily operations to maintain high service standards and guest satisfaction.
• Lead and support floor hospitality teams to deliver exceptional member experiences.
• Open and close the club, manage floats, service preparation, banking and team briefing.
• Train and develop staff, fostering a positive and productive work environment.
• Respond to guest feedback promptly and professionally.
• Ensure compliance with RSA and RCG rules and health and safety regulations.
• Coordinate with other departments to ensure seamless service delivery.

Skills

Leadership

Staff Training

Customer Service

Communication

Job description

Duty Manager/Hospitality Supervisor (FT/PT)

Royal Motor Yacht Club Broken Bay is growing our hospitality team, and we’re looking for experienced, passionate people to join us at our beautiful waterfront club in Newport. With a variety of cafés, restaurants, bars and event spaces, we offer a diverse and welcoming hospitality environment.

We are looking for a dynamic, experienced Duty Manager and would consider full time or part time applicants.

Summary:

As a Duty Manager in the hospitality and catering industry, you will play a pivotal role in ensuring the smooth operation of our beautiful venue. Your leadership will be essential in delivering exceptional customer service, managing staff, and maintaining high standards of quality and efficiency.

Responsibilities:

• Oversee daily operations to ensure a high standard of service and guest satisfaction.
• Lead and support the on the floor hospitality team to ensure members have exceptional experiences.
• Opening and closing of the club including floats, preparing for service, banking, and team briefing.
• Manage and train staff, fostering a positive and productive work environment.
• Handle guest complaints and feedback promptly and professionally.
• Ensure compliance such as RSA and RCG rules.
• Coordinate with other departments to ensure seamless service delivery.

Experience:

• Proven experience in a managerial role within the hospitality industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to work under pressure and handle challenging situations.
• Knowledge of health and safety regulations in the hospitality sector.
• Flexibility to work various shifts, including evenings and weekends.