Duty Manager – Hospitality Leader with Travel Perks

YHA Australia; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

YHA Australia is seeking a full-time Duty Manager (Shift Manager) for our Melbourne property. You will lead a team to deliver exceptional guest service, oversee daily operations, and maintain a safe, welcoming environment for guests and staff.

As a frontline leader, you will manage check-ins/outs, events, and housekeeping standards, while supporting the Assistant Manager and Property Manager. Availability for 7-day rosters and varied shifts is required.

Qualifications

• Experience as a Duty Manager, Shift Manager, Front of House Manager, or similar hospitality leadership role.
• Strong communication and problem-solving skills with a guest-focused approach.
• Availability for rotating 7-day roster with early, late, and overnight shifts.

Responsibilities

• Promote a friendly and welcoming atmosphere that reflects YHA’s values and mission.
• Oversee daily operations including check-ins/check-outs, group movements, activities and events, food and beverage operations, and cleanliness inspections.
• Provide hands-on leadership to ensure high standards of guest service, presentation, hygiene, and safety.
• Prepare shift reports and communicate relevant operational information to the Property Manager and wider team.
• Ensure incidents are reported in a timely manner and in line with company procedures.
• Act as the first point of contact in emergency situations, following established protocols and SOPs.

Skills

Team leadership

Guest service focus

Communication skills

Job description

YHA Australia is seeking a full-time Duty Manager (Shift Manager) for our Melbourne property. You will lead a team to deliver exceptional guest service, oversee daily operations, and maintain a safe, welcoming environment for guests and staff.

As a frontline leader, you will manage check-ins/outs, events, and housekeeping standards, while supporting the Assistant Manager and Property Manager. Availability for 7-day rosters and varied shifts is required.