Shift Manager - Hobart YHA

YHA Australia; Hobart; In loco; AUD 55.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free stays across network

Team building opportunities

Discounts across YHA network

Career development

Cultural flexibility

Wellbeing support

Referral program

Descrizione del lavoro

YHA Hobart Central is seeking a hands-on Duty Manager to lead daily operations and guest experiences. You will supervise team members, assist the Property Manager, and ensure a welcoming, safe environment for guests and staff.

You’ll oversee check-ins/outs, events, food and beverage operations, and maintain high presentation and hygiene standards. The role requires flexibility for a 7-day rotating roster including overnights.

Competenze

• Previous duty/shift management experience in hospitality.
• Strong communication and guest service focus.
• Willingness to work rotating 7-day roster including overnights.
• Must have Australian working rights; WHV not eligible.
• First Aid, CPR and RSA certifications are highly regarded.

Mansioni

• Oversee daily operations and guest services.
• Lead and support team during shifts.
• Coordinate check-ins/check-outs and events.
• Ensure safety, hygiene and compliance with procedures.
• Prepare shift reports for management.

Conoscenze

Leadership

Duty Manager experience

Communication

Problem-solving

Certifications

Working rights

Descrizione del lavoro

At YHA Australia, we provide affordable, quality accommodation with purpose. We're committed to creating a more open and welcoming world where connections thrive and experiences matter. As a Certified B Corp organisation, YHA is committed to responsible business practices that benefit people and the planet

What sets us apart? We're a not-for-profit, membership-based organisation where profits go straight back into improving our properties and creating positive social, cultural and environmental impact.

Our network spans 19 uniquely characterful properties across Australia – from the rooftop views of Sydney Harbour YHA to historic cells at Fremantle Prison to eco-retreats nestled in National Parks.

YHA Hobart

YHA Hobart Central is the most centrally located traveller accommodation in Hobart, only one block from the city's waterfront.We are an easy walk to the MONA museum ferry at Constitution Dock, Salamanca Place and a multitude of bars, restaurants and cafes. YHA Hobart Central is independently certified by Ecotourism Australia, recognising our commitment to sustainable tourism practices and genuine care for the natural environments we operate in.

About the role

Our Hobart YHA team is looking for a full-time Duty Manager (internally referred to as Shift Manager). As a key team member, you will support the smooth and efficient operation of the property while helping create positive and memorable experience for our guests.

In this hands‑on leadership role, you will deliver exceptional guest service, support and supervise team members, assist the Assistant Manager and Property Manager with day‑to‑day operations, and help maintain a safe, welcoming, and inclusive environment for both guests and team members.

What you’ll get to do

• Promote a friendly and welcoming atmosphere that reflects YHA’s values and mission
• Oversee daily operations including check‑ins and check‑outs, group movements, activities and events, food and beverage operations, and cleanliness inspections
• Provide hands‑on leadership and support to ensure high standards of guest service, presentation, hygiene, and safety are consistently maintained
• Prepare shift reports and communicate relevant operational information to the Property Manager and wider team
• Ensure incidents are reported in a timely manner and in line with company procedures
• Act as the first point of contact in emergency situations, following established protocols and standard operating procedures

What are we looking for

• A positive and proactive leader who enjoys supporting and motivating a team
• Experience as a Duty Manager, Shift Manager, Front of House Manager, or in a similar hospitality leadership role
• Strong communication and problem‑solving skills with a guest‑focused approach
• Ability to work in a fast‑paced environment and remain calm under pressure
• First Aid, CPR and RSA Certification are highly regarded
• Availability for rotating 7‑day roster with shifts can be 7a m-3pm and 3pm -11pm and occasional overnight shifts from 11pm – 7am
• Applicants must have full working rights in Australia; Working Holiday Visas will not be considered for this role.

Our Values

Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.

• Collaborate, listen and connect
• Care for people and planet
• Create positive experiences
• Always evolving

What's in it for you

• Travel Perks:Free stays across our network – because we love travel as much as our members do!
• Team Adventures:Opportunities to visit other locations for team building and training
• Discounts:Access to benefits at various stores and across the YHA network
• Growth:Professional development and career opportunities throughout YHA
• Cultural Flexibility:Swap standard public holidays for ones that have personal meaning
• Wellbeing Support:For you and your immediate family through our Employee Assistance Program
• Referral Program:Know someone great? We reward successful candidate referrals

Screening Questions

• Do you have a Responsible Service of Alcohol (RSA)?