Brisbane Shift Manager - Guest Experience & Ops

YHA Australia; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Travel Perks: Free stays across our YH

Team Adventures: Training & team buil

Discounts across YHA network

Growth: Career development

Cultural flexibility: swap public holi

Wellbeing support

Job summary

YHA Australia is seeking a full-time Duty Manager for our Brisbane City property. You will lead daily operations, supervise front-of-house staff, and ensure exceptional guest experiences in a busy, welcoming environment.

You’ll report to the Property Manager, coordinate check-ins, events, and safety procedures, and help maintain the high standards that define YHA’s inclusive culture across our 19 properties nationwide.

Qualifications

• Proven experience as a Duty Manager or hospitality supervisor.
• Strong guest-service focus and team leadership.
• Excellent communication and problem-solving skills.
• Ability to manage a fast-paced environment.
• First Aid, CPR and RSA certifications are highly regarded.
• Availability for rotating 7-day roster including early, late, and overnight shifts.
• Eligibility to work in Australia (working rights required).

Responsibilities

• Promote a friendly and welcoming atmosphere that reflects YHA’s values and mission.
• Oversee daily operations including check-ins and check-outs, group movements, activities and events, food and beverage operations, and cleanliness inspections.
• Provide hands-on leadership and support to ensure high standards of guest service, presentation, hygiene, and safety are consistently maintained.
• Prepare shift reports and communicate relevant operational information to the Property Manager and wider team.
• Ensure incidents are reported in a timely manner and in line with company procedures.
• Act as the first point of contact in emergency situations, following established protocols and standard operating procedures.

Skills

Leadership

Duty Manager experience

Communication skills

Problem-solving

Ability to work under pressure

First Aid CPR RSA certification

Job description

YHA Australia is seeking a full-time Duty Manager for our Brisbane City property. You will lead daily operations, supervise front-of-house staff, and ensure exceptional guest experiences in a busy, welcoming environment.

You’ll report to the Property Manager, coordinate check-ins, events, and safety procedures, and help maintain the high standards that define YHA’s inclusive culture across our 19 properties nationwide.