Duty Manager — Hands-On Leader with Flexible Hours

The Gem Hotel; Alberton; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Great Pay

Family Owned

Friendly Team

Job summary

The Gem Hotel on the Gold Coast is seeking a hands-on Duty Manager to lead our team in a busy, family-owned pub environment. You will oversee gaming room operations, ensure high standards of customer service, and coach staff to deliver friendly, professional service.

Flexibility is key with a 7-day roster, night shifts, and opportunities for growth. Valid Food Safety, RMLV, RSA and RSG are required, along with your own transport and a current Australian driver’s licence.

Qualifications

• Flexibility and availability over a 7 day roster with mostly night shifts.
• Must have own reliable transport and a current drivers licence.
• Food Safety Certificate is required for this role.
• RMLV, RSA & RSG certifications are required.
• Experience in gaming, transactions, and memberships is preferred.

Responsibilities

• RSA & Customer Service.
• Coach and lead the team.
• Manage gaming room operations and fix machine faults.
• Provide friendly, professional service and uphold standards.

Skills

Gaming room experience

Troubleshooting

Customer service

Leadership

Education

Food Safety Certificate

RCG certificate

Tools

Forklift licence

Job description

The Gem Hotel on the Gold Coast is seeking a hands-on Duty Manager to lead our team in a busy, family-owned pub environment. You will oversee gaming room operations, ensure high standards of customer service, and coach staff to deliver friendly, professional service.

Flexibility is key with a 7-day roster, night shifts, and opportunities for growth. Valid Food Safety, RMLV, RSA and RSG are required, along with your own transport and a current Australian driver’s licence.