Duty Manager

Padstow Bowling and Recreation Club; Sydney; Hybrid; AUD 65,000 - 78,000; Full time

Job summary

Padstow Bowling and Recreation Club is seeking a casual Duty Manager to join our leadership team in Padstow NSW. You will oversee a dynamic environment, lead staff, and ensure outstanding customer service across bowls, functions and events.

The role suits someone seeking flexible hours with evenings and weekends available. RSA/ARCG/AML-CTF certifications are required, and experience with Senpos, Resdairy, and Google Workspace is valued.

Qualifications

• At least 2 years in a similar club/pub management role.
• RSA, ARCG and AML/CTF certifications required.
• Experience with hospitality operations and staff training is preferred.

Responsibilities

• Supervising and supporting the team in delivering exceptional customer service
• Handling customer inquiries and resolving any issues that may arise
• Ensuring compliance with all relevant regulations
• Training and educating staff to confidently perform their duties
• Reporting on daily operations and identifying opportunities for improvement
• Ensuring the club is presented in a professional manner

Skills

Customer service orientation

Team leadership

Communication

Problem-solving

Education

RSA certification

ARCG certification

AML/CTF compliance

Tools

Senpos

Resdairy

Google Workspace

Job description

Padstow Bowling and Recreation Club – Padstow NSW

Padstow Bowling Club is growing its team and are on the hunt for a casual Duty Manager to join our leadership team! As a Duty Manager, you will be the go-to person for staff and customers, overseeing a dynamic and customer-focused environment. This is a casual role perfectly suitied for someone looking for a second job or something to work around your uni timetable.

Padstow Bowling and Recreation Club has been at the heart of the local community for over 50 years. As a popular venue for bowls, functions and social events, we are committed to providing a welcoming atmosphere and outstanding customer service.

What you'll be doing:

Supervising and supporting the team in delivering exceptional customer service

Handling customer inquiries and resolving any issues that may arise

Ensuring compliance with all relevant regulations

Training and educating staff to confidently be able to perform all of their duties

Reporting on daily operations and identifying opportunities for improvement

Ensuring the club is presented in a professional manner

What we're looking for:

Minimum 2 years' experience in a similar role within the club or pub industry

Excellent customer service orientation with the ability to lead and motivate a team

Strong communication and problem-solving skills

Current RSA, ARCG and AML/CTF certifications.

Flexible and adaptable, with the ability to work a range of shifts, including evenings and weekends

Experience with Senpos, Resdairy and Google Workspace is preferred.

At Padstow Bowling and Recreation Club, we pride ourselves on creating a fun, friendly and inclusive environment for both our staff and customers. As Duty Manager, you'll have the opportunity to develop your skills and progress your career in the hospitality industry.