DUTY MANAGER - FULL TIME - Moama | Expr3ss!

City of Playford; Moama; On-site; AUD 83,000 - 88,000; Full time

Benefits offered by this job

Meal card

Employee Assistance Program (EAP)

Annual flu vaccinations

Discount gym memberships

Healthy Lifestyle incentive

Job summary

Moama Bowling Club is seeking a dynamic Duty Manager to oversee daily operations, ensuring entry regulations are followed and guest service remains exceptional. You will lead staff, maintain rosters, and drive service, safety and culture across shifts, including days and nights on a 4‑weekly rotation.

Ideal candidates will have NSW RSA and RCCG certificates, First Aid, and proven leadership in hospitality. The role offers a base salary and strong earning potential with Superannuation, plus a

Qualifications

• Leadership experience overseeing staff and operations in hospitality.
• Strong knowledge of hospitality standards and guest service.
• Coaching and mentoring team members to deliver service excellence.
• Ability to resolve staff and customer issues swiftly and professionally.
• Experience in performance management and roster optimization.
• Ability to respond to emergencies and make quick decisions.
• Excellent verbal and written communication, with professional presentation.

Responsibilities

• Oversee day-to-day operation of the Club, ensuring entry regulations and high service standards.
• Manage roster maintenance and allocation of duties to ensure smooth shifts.
• Provide leadership, drive service, safety and staff management at all levels.
• Promote a positive workplace culture and motivate the team.
• Be the go-to person for staff and resolve disputes promptly.

Skills

Leadership

Hospitality knowledge

Coaching & mentoring

Dispute resolution

Performance management

Emergency response

Communication (verbal & written)

Time management

Presentation

Team motivation

Education

NSW RSA certificate

NSW RCCG certificate

First Aid accreditation

Job description

Passion and commitment are the driving forces behind Moama Bowling Club’s success. A stunning multi-purpose dining, conference, entertainment and sporting venue, we are acknowledged along the Murray River as a leader in our industry.

We are now looking for a dynamic and experienced individual to join our Duty Manager team.

About the Role

To oversee the day to day operation of the Club including but not limited to ensuring regulations for entry into The Club are met and ensuring that the highest standards of Customer Service are provided to all guests at all times.

As Duty Manager you will be the first point of contact for staff and will be responsible for daily maintenance of the roster and allocation of duties to ensure each shift runs smoothly and efficiently.

Your sound leadership skills coupled with your professional presentation and excellent communication skills will see you as a highly valued member of our management team.

This role is ideally suited to a natural leader who has a keen eye for detail and the ability to drive service, safety and staff management at every level.

Key Selection Criteria

• Leadership skills to ensure all Team Members follow the correct procedures to guarantee a safe, positive and memorable experience for guests at all times
• Sound knowledge and experience in Hospitality
• Coaching and mentoring skills to train and develop team members
• Dispute resolution techniques to resolve staff and customer grievances in a timely and efficient manner ensuring a positive business outcome is achieved
• Performance Management training and experience
• Ability to think on your feet and effectively respond to and participate in emergency situations
• Excellent verbal and written communication, interpersonal and time management skills
• A friendly and outgoing personality and impeccablepresentation
• Drive to promote motivation and a positive workplace culture among all team members
• NSW Responsible Service of Alcohol certificate required
• NSW Responsible Conduct of Gaming certificate required
• Current First Aid accreditation

This is a key role in our business and it's important that you are capable of working efficiently in a busy work environment.

The roster for this position is on a 4 weekly rotation and includes both day and night shifts and applicants must be available across the 7 day week.

What's in it for you

• Base salary range of $83,000 to $88,000 with an annual earnings potential of up to $95,000 plus Superannuation (dependant on number of public holidays worked),
• A roster of 17 days on in every 4 weekly rotation,
• A meal card for use whilst on shift,
• Access to the Clubs' Health and Wellbeing programs including:

• a complimentary Employee Assistance Program (EAP) for staff and their family members,
• annual flu vaccinations,
• reduced price gym memberships, and
• an annual Healthy Lifestyle incentive.

For further enquiries, please call Jo Webb, Employee Relations Manager 03 5481 3777.