Casual Duty Manager — Lead Team & Elevate Service

Padstow Bowling and Recreation Club; Sydney; Hybrid; AUD 65,000 - 78,000; Full time

Job summary

Padstow Bowling and Recreation Club is seeking a casual Duty Manager to join our leadership team in Padstow NSW. You will oversee a dynamic environment, lead staff, and ensure outstanding customer service across bowls, functions and events.

The role suits someone seeking flexible hours with evenings and weekends available. RSA/ARCG/AML-CTF certifications are required, and experience with Senpos, Resdairy, and Google Workspace is valued.

Qualifications

• At least 2 years in a similar club/pub management role.
• RSA, ARCG and AML/CTF certifications required.
• Experience with hospitality operations and staff training is preferred.

Responsibilities

• Supervising and supporting the team in delivering exceptional customer service
• Handling customer inquiries and resolving any issues that may arise
• Ensuring compliance with all relevant regulations
• Training and educating staff to confidently perform their duties
• Reporting on daily operations and identifying opportunities for improvement
• Ensuring the club is presented in a professional manner

Skills

Customer service orientation

Team leadership

Communication

Problem-solving

Education

RSA certification

ARCG certification

AML/CTF compliance

Tools

Senpos

Resdairy

Google Workspace

Job description

Padstow Bowling and Recreation Club is seeking a casual Duty Manager to join our leadership team in Padstow NSW. You will oversee a dynamic environment, lead staff, and ensure outstanding customer service across bowls, functions and events.

The role suits someone seeking flexible hours with evenings and weekends available. RSA/ARCG/AML-CTF certifications are required, and experience with Senpos, Resdairy, and Google Workspace is valued.