Consultant - NSW

Hospoworld Resourcing; Sydney; On-site; AUD 65,000 - 75,000; Full time

Job summary

Hospoworld Resourcing is helping Sydney venues recruit passionate Duty Managers to lead operations on shift and ensure top service levels. You will oversee service, staffing, and presentation, and coach teams across bar, food and beverage, gaming and guest service.

We’re seeking candidates with prior Duty Manager or supervisory experience in hospitality, strong communication, and a practical understanding of liquor compliance and safety.

Qualifications

• Prior Duty Manager or supervisory experience in hospitality.
• RSA and additional qualifications may be required depending on venue.
• Excellent communication and guest service skills.

Responsibilities

• Take ownership of venue operations during shifts, overseeing service, staffing and presentation.
• Lead teams across bar, food and beverage, gaming and customer service areas.
• Coordinate staff deployment and breaks to maintain smooth service during peak periods.
• Manage opening/closing procedures, cash handling and shift handovers.
• Handle guest enquiries, complaints and challenging situations with confidence.
• Ensure responsible service, gaming compliance and venue safety procedures.

Job description

Sydney’s hospitality scene is gearing up for a big finish to the year, and our clients are revving up for the busy season!

At Hospoworld, we’re partnering with a range of hospitality businesses across Sydney to find passionate, capable Duty Managers who bring energy to the floor, look after their teams and keep operations running smoothly.

From local favourites and bustling pubs to established clubs, bars and larger hospitality venues, we’re recruiting for different environments, management teams and career pathways. Whether you thrive in high-volume service, love building relationships with regulars or want exposure to a bigger operation, let’s talk about what suits you.

The Opportunities

Depending on the venue, your responsibilities may include:

• Taking ownership of venue operations during your shift, overseeing service, staffing and presentation.
• Leading teams across bar, food and beverage, gaming and customer service areas.
• Coordinating staff deployment and breaks, adjusting to trade and keeping service flowing during peak periods.
• Being a visible, hands‑on leader who supports the team and steps in wherever needed.
• Handling guest enquiries, complaints and challenging situations with confidence and professionalism.
• Maintaining responsible service, gaming compliance, workplace safety and venue procedures.
• Managing opening and closing procedures, cash handling, daily reconciliations and shift handovers.
• Responding to incidents, completing accurate reports and working with security where required.
• Coaching staff, setting clear expectations and maintaining consistent service standards.
• Supporting venue management with rostering, stock control, labour management, functions and events, depending on your experience and the role.

Sydney’s hospitality scene is gearing up for a big finish to the year, and our clients are revving up for the busy season!

At Hospoworld, we’re partnering with a range of hospitality businesses across Sydney to find passionate, capable Duty Managers who bring energy to the floor, look after their teams and keep operations running smoothly.

From local favourites and bustling pubs to established clubs, bars and larger hospitality venues, we’re recruiting for different environments, management teams and career pathways. Whether you thrive in high-volume service, love building relationships with regulars or want exposure to a bigger operation, let’s talk about what suits you.

What we’re looking for

You’ll bring previous Duty Manager, Assistant Manager or strong supervisory experience in hospitality, along with the confidence to take charge of a shift.

We’d love to hear from people with:

• Experience leading teams in busy pubs, clubs, bars, restaurants or comparable hospitality environments.
• Current NSW RSA, plus current RCG for roles involving gaming operations.
• Strong shift management skills and the ability to prioritise when several things need your attention.
• A practical understanding of liquor compliance, safe venue operations and responsible gambling practices where relevant.
• Great communication skills and a friendly, professional approach to guests, colleagues and management.
• Confidence managing complaints, resolving conflict and making sound decisions under pressure.
• Experience with POS systems, cash handling and end‑of‑shift reporting.
• A reliable, proactive attitude and a willingness to get involved in the day‑to‑day operation.

Gaming, TAB/Keno, rostering, stock control and functions experience will be valued for relevant opportunities. Additional qualifications, including ARCG or First Aid, may be required or highly regarded depending on the venue.

Roster flexibility is essential

These opportunities involve rotating rosters, so you’ll need to be available for weekends, evening and night shifts, including late finishes, and public holidays. Exact roster requirements will vary between venues and will be discussed with you throughout the process.

Let’s find the right fit

With multiple clients recruiting, we’ll take the time to understand your background, preferred locations, salary expectations and what matters to you in your next role. You might be an established Duty Manager looking for a fresh environment, or an experienced supervisor ready to take the next step. Either way, we’d love to hear what you can bring!