Duty Manager

Darwin Turf Club; Darwin; On-site; AUD 70,000 - 100,000; Full time

Job summary

Darwin Turf Club, home to Silks Darwin, seeks a proactive Duty Manager to oversee day-to-day operations during race days and events. You will lead front-of-house teams across bars and functions, ensure service excellence, and mentor staff to deliver seamless guest experiences.

RSA and RSG compliance are essential, as is a hands-on leadership style. You’ll coordinate setup, break-down, stock, and reporting, while upholding health and safety standards across busy, high-volume venues.

Qualifications

• Experience supervising hospitality teams in high-volume venues or large events.
• Strong knowledge of bar service and function/event management.
• Excellent communication and leadership abilities.

Responsibilities

• Supervise, train, and support bar and food & beverage attendants to deliver high-quality service.
• Provide pre-shift briefings, team allocations, and hands-on coaching.
• Lead operational setup and pack-down for bars and functions.
• Oversee bar service including beverage preparation, cash floats, tills, and POS/EFTPOS.
• Maintain compliance with RSA and Territory liquor regulations.
• Engage with patrons, anticipate needs, and resolve feedback or complaints.
• Manage stock levels, requisitions, and reporting.
• Uphold hygiene and safety standards and venue presentation.

Skills

Supervising hospitality teams

Leadership

Communication skills

Organisational skills

Education

RSA

RSG

Nationally recognised Certification in Hospitality

Job description

Lead Service Excellence in Territory Hospitality

Duty Manager - Darwin Turf Club / Silks (Winner of Best Family Restaurant - Gold Plate Award 2025)

Are you ready to step into a pivotal role in delivering seamless race day and event experiences?

Join the team, where racing prestige meets vibrant hospitality. Located in Fannie Bay and home to the Northern Territory's most iconic events, we are seeking an experienced and hands-on Duty Manager to oversee day-to-day operations at Silks Darwin.

This frontline leadership role sits at the heart of service execution- ensuring smooth delivery across bars, functions, and race days while mentoring teams and driving operational standards.

Key Responsibilities

• Supervise, train, and support bar and food & beverage attendants to deliver consistent, high-quality service.

• Provide pre-shift briefings, team allocations, and hands-on coaching to ensure service readiness.

• Lead operational setup and pack-down for bars and functions, ensuring all areas are guest-ready.

• Oversee bar service including beverage preparation, cash floats, tills, and POS/EFTPOS systems.

• Maintain compliance with RSA and Territory liquor regulations, addressing issues promptly and professionally.

• Engage with patrons, anticipate needs, and resolve feedback or complaints with confidence.

• Manage stock levels, requisitions, and reporting to ensure operational efficiency.

• Uphold hygiene, health, and safety standards while monitoring venue presentation.

What We Offer

• A dynamic, fast-paced environment with visibility across major Territory events, including the Darwin Cup Carnival.

• The chance to lead frontline teams and directly impact the delivery of race days and large-scale functions.

• A workplace that values professionalism, collaboration, and service excellence.

• Career growth opportunities within two of the Northern Territory's premier hospitality venues.

Qualifications & Experience

• Responsible Service of Alcohol (RSA) - mandatory

• Responsible Service of Gambling (RSG) - mandatory

• Nationally recognised Certification in Hospitality

• Demonstrated experience supervising hospitality teams in high-volume venues or large events

• Strong knowledge of bar service and function/event management

• Excellent communication, organisational, and leadership skills

• Availability for evenings, weekends, and public holidays, with full availability required June-August (peak season)

Why This Role?

As Duty Manager, you'll be the steady hand guiding service delivery- ensuring our patrons experience exceptional hospitality at every touchpoint. Your leadership will shape the team culture, uphold standards, and support the Territory's biggest race days and events.

Love where you work. Lead with confidence. Elevate hospitality in the Territory.