Aspiring Duty Manager - Hospitality Ops & Leadership

Kedron-Wavell; Brisbane; On-site; AUD 65,000 - 80,000; Full time

Job summary

Kedron-Wavell LTD is seeking an enthusiastic emerging Duty Manager to support operations across Kedron-Wavell in Chermside and The Sands Social in Sandgate, Brisbane. You will oversee day-to-day operations, mentor team leaders, ensure service standards and compliance, and gain hands-on leadership experience in a large club environment.

The role provides leave coverage across venues with opportunities to work across departments when not on Duty Manager shifts, building operational knowledge and

Qualifications

• Previous supervisory or leadership experience in hospitality or licensed venues.
• Current Queensland Approved Manager Licence, RMLV, RSA and RSG certifications.
• Strong communication, problem-solving and decision-making skills.
• Ability to lead and support a team.
• Understanding of liquor, gaming and workplace safety compliance.
• Flexibility to work across different shifts, including weekends, days, nights and public holidays.
• Current First Aid certificate.

Responsibilities

• Overseeing daily Club operations across food and beverage, gaming, entertainment and other operational departments.
• Leading, supporting and mentoring team leaders and employees to deliver exceptional customer service.
• Maintaining a welcoming, professional and safe environment for members, guests and employees.
• Monitoring operational performance and ensuring service standards are consistently maintained.
• Providing hands-on leadership, coaching and feedback to employees while supporting their ongoing development.
• Managing operational challenges, making informed decisions and resolving customer concerns professionally.
• Coordinating staffing requirements and responding to operational needs throughout your shift.
• Ensuring compliance with relevant liquor, gaming, food safety, responsible service and workplace health and safety requirements.
• Promoting responsible gambling and harm minimisation practices.
• Overseeing cash handling, security procedures and the protection of Club assets.
• Conducting regular venue inspections and proactively identifying and addressing safety and operational concerns.
• Working collaboratively with senior management to support continuous improvement and operational success.

Skills

Supervisory experience

Leadership

Hospitality

Licensed venues

Communication

Problem-solving

First Aid

Education

Queensland Approved Manager Licence

RMLV

RSA

RSG

Job description

Kedron-Wavell LTD is seeking an enthusiastic emerging Duty Manager to support operations across Kedron-Wavell in Chermside and The Sands Social in Sandgate, Brisbane. You will oversee day-to-day operations, mentor team leaders, ensure service standards and compliance, and gain hands-on leadership experience in a large club environment.

The role provides leave coverage across venues with opportunities to work across departments when not on Duty Manager shifts, building operational knowledge and