Duty Manager

Trippas White Group; Brisbane; Sur place; AUD 65 000 - 95 000; Plein temps

Résumé du poste

Trippas White Group is seeking a hands-on Duty Manager for Mary Mae’s at Brisbane Powerhouse. This role focuses on on-floor leadership during busy service and major events, ensuring flawless execution of venue operations and event delivery.

You will manage day-to-day service, lead a front-of-house team during high-volume periods, and collaborate with operations and events teams to deliver exceptional guest experiences in a premier Brisbane venue.

Qualifications

• Experience in busy hospitality venues, especially events, bars, pubs or restaurants.
• Capable of leading a floor during peak service periods.
• Natural leader who motivates staff and leads from the front.
• Calm, practical problem solving under pressure.
• Thrives in fast-paced, high-volume environments.
• Strong communication and teamwork skills.
• Maintains service standards with no ego, gets the job done.

Responsabilités

• Run day-to-day venue operations during service.
• Lead floor team during high-volume trade and events.
• Support execution of functions and group bookings on shift.
• Work closely with Ops Managers and Events Sales Manager.
• Handle guest issues and real-time service decisions.
• Assist rostering, stock awareness and service readiness.
• Ensure smooth transition between event setup, service and pack down.
• Maintain high standards across front-of-house operations.

Connaissances

Floor leadership

Calm under pressure

Team coordination

High-volume service

Guest service focus

Events experience

Effective communication

Description du poste

We’re looking for a hands‑on Duty Manager to join the team at Mary Mae’s at Brisbane Powerhouse.

This is a high volume, events driven venue with a strong focus on live service execution, group bookings, and major seasonal events including Comedy Festival, Night Feast, weddings, and corporate functions.

This is not a passive management role you’ll be on the floor leading service, solving challenges in real time and ensuring smooth execution of both venue operations and events.

What you’ll be doing

• Running day to day venue operations during service
• Leading floor team during high volume trade and events
• Supporting execution of functions and group bookings on shift
• Working closely with Ops Managers and Events Sales Manager
• Handling guest issues, service flow and real-time decision making
• Supporting rostering execution, stock awareness and service readiness
• Ensuring smooth transition between event setup, service, and pack down
• Maintaining high standards under pressure across FOH operations

What we’re looking for

• Strong experience in busy hospitality venues (events, bars, pubs, or restaurants)
• Confident running a floor under pressure
• Natural leader who leads from the front
• Calm, practical problem solver
• Comfortable in fast paced, high volume environments
• Good communication and team coordination skills
• No ego just gets the job done

Bonus (not essential)

• Experience with events or function execution
• Cocktail/bar knowledge
• Stock, POS, or basic reporting understanding
• Previous Duty Manager experience

  What we offer

  • Full-time position
  • Competitive salary based on experience
  • Hands on role in one of Brisbane’s busiest cultural venues
  • Real opportunity to step into Assistant VM for the right person
  • Supportive but high-performance environment

  Important

  This role is focused on execution, not office management. You will be expected to be present on the floor, lead service, and actively contribute during events and operation.

  Trippas White Group is an Equal Opportunity Employer and encourages Indigenous and First Nations Australians to apply.