On‑Floor Duty Manager — High-Volume Events

Trippas White Group; Brisbane; On-site; AUD 65,000 - 95,000; Full time

Job summary

Trippas White Group is seeking a hands-on Duty Manager for Mary Mae’s at Brisbane Powerhouse. This role focuses on on-floor leadership during busy service and major events, ensuring flawless execution of venue operations and event delivery.

You will manage day-to-day service, lead a front-of-house team during high-volume periods, and collaborate with operations and events teams to deliver exceptional guest experiences in a premier Brisbane venue.

Qualifications

• Experience in busy hospitality venues, especially events, bars, pubs or restaurants.
• Capable of leading a floor during peak service periods.
• Natural leader who motivates staff and leads from the front.
• Calm, practical problem solving under pressure.
• Thrives in fast-paced, high-volume environments.
• Strong communication and teamwork skills.
• Maintains service standards with no ego, gets the job done.

Responsibilities

• Run day-to-day venue operations during service.
• Lead floor team during high-volume trade and events.
• Support execution of functions and group bookings on shift.
• Work closely with Ops Managers and Events Sales Manager.
• Handle guest issues and real-time service decisions.
• Assist rostering, stock awareness and service readiness.
• Ensure smooth transition between event setup, service and pack down.
• Maintain high standards across front-of-house operations.

Skills

Floor leadership

Calm under pressure

Team coordination

High-volume service

Guest service focus

Events experience

Effective communication

Job description

Trippas White Group is seeking a hands-on Duty Manager for Mary Mae’s at Brisbane Powerhouse. This role focuses on on-floor leadership during busy service and major events, ensuring flawless execution of venue operations and event delivery.

You will manage day-to-day service, lead a front-of-house team during high-volume periods, and collaborate with operations and events teams to deliver exceptional guest experiences in a premier Brisbane venue.