Gaming Manager - Edge Hill Tavern

ALH Hotels; Cairns Regional; On-site; AUD 85,000 - 115,000; Full time

Benefits offered by this job

Discount card

Wellbeing support

Endeavour Group discounts

Job summary

ALH Hotels is seeking a Gaming Manager to own the Edge Hill Tavern gaming room, overseeing a 45-machine floor and driving peak performance with high-touch service.

You will lead the team, ensure RSA and RSG compliance, and balance books to the cent while creating an energetic, welcoming atmosphere across all shifts.

Qualifications

• Hands‑on gaming room management experience.
• Strong leadership and coaching abilities.
• Solid understanding of compliance and safe gaming requirements.

Responsibilities

• Oversee 45-machine gaming room operations daily.
• Lead, mentor and motivate host team and attendants.
• Ensure room presentation, service standards and security controls.
• Balance financials accurately and maintain regulatory compliance.

Skills

Leadership

Customer service

Compliance awareness

Operational mindset

People skills

RSA/RSG compliance

Tools

RSA certification

RSG compliance

Job description

About The Role

Gaming Manager | Edge Hill Tavern

Are you an experienced gaming specialist ready to take total operational ownership of a bustling 45 machine gaming room in Far North Queensland? The Edge Hill Tavern is looking for a driven, customer-focused Gaming Manager who knows how to deliver high-touch player service, maintain immaculate room presentation, and keep a high-trade lounge firing at peak performance!

"The Edge" blends high-tempo tropical trade with a deeply loyal local community. Whether you are managing room flow during a busy weekend jackpot run, greeting our regulars by name, or coaching your host team on fast payout execution and RSG compliance, this role demands a leader who loves being right at the center of the action. We need someone with sharp operational instincts who can balance the books to the cent, maintain 100% airtight compliance, and create an energetic, welcoming room atmosphere every single shift.

A Day In The Life Of a Gaming Manager

• Know the regulars by name and make them feel right at home
• Work closely with the Publican to keep the room running smoothly, safely, and within all the rules
• Share your gaming know-how and help your team be the best in the biz
• Bring the good vibes, great service, and friendly smiles every shift

Inherent Requirements

• This is a hands‑on role that involves manual handling and lifting as part of regular duties (e.g. moving stock, kegs, and deliveries). Applicants must have the ability to perform physical tasks safely and efficiently.

About You

• You’ve been in the gaming room world for a while, as an attendant, supervisor, or manager
• You’ve learned from great managers and are ready to step up
• You’ve got the confidence, pride, and people skills to be the face of the gaming room
• You understand compliance and safe gaming inside out
• You’ve got a current RSA and RSG as per state requirements

If you’re all about great service, happy players, and running a top‑notch gaming room – we’d love to chat.

The benefits are good too!

Grow your career within ALH Hotels and the wider Endeavour Group network. An exclusive discount card for ALH Hotels, BWS, Dan Murphy’s and other Endeavour Group brands. Through our partnership with Woolworths, you’ll also enjoy discounts at Woolies supermarkets and BIG W. Endeavour Wellbeing Support; our EAP service offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance.

In line with our ongoing commitment to responsibility, candidates will be required to complete Employee Due Diligence checks which may include a National Police Check as part of the recruitment process.

#WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #ALH #EndeavourGroup

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.