Driving Examiner / Customer Service Advisor

Department of Customer Services, Open Data and Small and Family Business; Cairns Regional; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Five weeks annual leave

Employer superannuation up to 12.75%

Learning and development opportunities

Wellness Program

Employee Assistance Program

Job summary

Department of Customer Services, Open Data and Small and Family Business in Queensland seeks a Driving Examiner / Customer Service Advisor to conduct practical driving assessments and deliver licensing services with a focus on quality customer service.

You will apply regulatory knowledge and escalate issues to the Supervisor as required, with potential to supervise the Indigenous Driver Licensing Unit in the absence of the Senior Advisor. A Blue Card is required or eligible for one.

Qualifications

• Must hold current Blue Card (Working with Children Check) or be eligible to obtain one.
• Must have held Open C class driver licence for at least 12 months.
• Current Queensland driver licence; higher classes (MR/HR) not essential but viewed favourably.

Responsibilities

• Conduct practical driving assessments for Queensland driver licence with strong customer service focus.
• Deliver government licensing services through multiple channels to enable customers to complete requests efficiently.
• Work in accordance with the Act, Regulations, Policies and practices related to driver licence assessment; escalate to Supervisor/Manager as needed.

Job description

About Your OpportunityAs the Driving Examiner / Customer Service Advisor, you will:Conduct practical driving assessments for Queensland driver licence using well developed interpersonal skills with total commitment to quality customer service delivery.Deliver essential government services, including licensing and other products, through a variety of communication channels to enable customers to complete their requests in an efficient and effective manner.Demonstrated knowledge of, or the ability to rapidly acquire knowledge of the Act, Regulations, Policies and practices relating to the driver licence assessment function.Exercise judgement when necessary to solve immediate problems in situations where precedent has been set and procedures/processes clearly outlines, in consultation with the appropriate Supervisor or Manager.In the circumstances where the Senior Advisor (IDLU) is absent for a limited period of time, you may be asked to supervise the operations of the Indigenous Driver Licensing Unit.Contribute to Reframing the State Government's relationship with First Nations peoples under section 21 of the Public Sector Act 2022 by ensuring culturally safe and inclusive practices are embedded in service delivery and community engagement.Role RequirementsApplicants are required to have held an Open C class driver licence for a minimum of twelve (12) months.A current Queensland driver licence is required, with higher classes of licences (e.g., MR or HR) not essential but highly regarded.Ability to undertake regular travel by vehicle or light aircraft to remote communities, including travel outside of standard business hours.Demonstrated experience working respectfully and effectively with First Nations peoples and communities is highly desirable.Applicants must hold, or be eligible to obtain, a current Blue Card (Working with Children Check) issued by Blue Card Services.In Return We Offer a Range of Benefits Which IncludeWe celebrate diversity in creating a workplace culture that is built on respect, dignity and fairness.A competitive remuneration package including Employer Superannuation contributions up to 12.75%Five weeks annual leave and annual leave loading of 14%Salary packaging arrangementsLearning and development opportunitiesAccess to study assistance programsWellness ProgramEmployee Assistance ProgramWork/life balance, variety and flexibilityApplications will remain current for 12 months.Please refer to the role description for further information.Job Ad Reference: QLD/706841/26Closing Date: Tuesday, 1 December 2026This work is licensed under a Creative Commons Attribution 3.0 Australia License.