Driver Testing QA Assistant — Training & Capability

NSW Government; Sydney; On-site; AUD 84,000 - 103,000; Full time

Job summary

Department of Customer Service in NSW is recruiting an Assistant Quality Assurance Officer to support driver testing training delivery and capability development. You will work with experienced officers to design, implement and facilitate training initiatives and maintain training records and systems.

You will contribute to improved road safety by delivering training using diverse methods, evaluating outcomes, and collaborating across teams and stakeholders.

Qualifications

• Experience delivering training programs or learning activities.
• Understanding of adult learning principles and workforce capability development.
• Ability to coach and support frontline staff.

Responsibilities

• Design and deliver driver testing training using multiple modes.
• Plan and deliver administrative services to support training delivery.
• Evaluate training effectiveness and implement improvements.
• Maintain training records and related systems for accuracy.
• Build positive relationships with team members and customers.

Skills

Training delivery

Adult learning principles

Coaching

Time management

Communication

Job description

Department of Customer Service in NSW is recruiting an Assistant Quality Assurance Officer to support driver testing training delivery and capability development. You will work with experienced officers to design, implement and facilitate training initiatives and maintain training records and systems.

You will contribute to improved road safety by delivering training using diverse methods, evaluating outcomes, and collaborating across teams and stakeholders.