Assistant Quality Assurance Officer

Service NSW; Sydney; On-site; AUD 84,000 - 103,000; Full time

Job summary

Service NSW is seeking an Assistant Quality Assurance Officer to support Driver Testing training and capability development across NSW. You will work with frontline officers to ensure training is fair, consistent and aligned with best practice standards.

You will assist in delivering a range of training initiatives, maintain records, and contribute to continual improvement of services while traveling across New South Wales as needed.

Qualifications

• Experience delivering training programs or coaching with adult learning principles.
• Ability to maintain training records and use related systems.
• Demonstrated ability to plan and deliver administrative services for training programs.

Responsibilities

• Design appropriate training solutions applying adult learning principles.
• Deliver driver testing training using multiple delivery modes.
• Plan and deliver administrative services to support timely training delivery.
• Evaluate training effectiveness and implement improvements.
• Update and maintain training systems and information accuracy.
• Build positive relations with team and customers to support collaboration.
• Maintain knowledge of government processes and adult learning approaches.

Skills

Training delivery

Adult learning principles

Communication

Independent work

Time management

Education

Relevant training/education

Tools

Records systems

Job description

Assistant Quality Assurance Officer - Driver Testing
Grade: Service NSW Grade 5/6
Employment Type: Talent pool for future temporary and ongoing, full-time and part time roles
Location: Metropolitan and Regional NSW

About the team

Join a passionate and dedicated team committed to improving road safety outcomes across New South Wales. The Driver Testing Quality Assurance team works closely with frontline Driver Testing Officers, supporting their capability development and ensuring driver testing is delivered fairly, consistently and in line with best practice standards.

As part of this team, you will support the delivery of technical training and capability development programs across Driver Testing at Service NSW. This includes supporting in the design, implementation and facilitation of a range of training initiatives, such as Class C introductory program.

The team also works collaboratively with Transport for NSW and industry stakeholders to enhance driver testing practices, review assessment tools and contribute to road safety education programs.

As an Assistant Quality Assurance Officer, you will work alongside experienced Quality Assurance Officers to support training delivery, maintain training records and systems, and contribute to initiatives that build workforce capability and support positive road safety outcomes.

• Contribute to the design of appropriate training solutions applying adult learning principles to deliver effective operationally focused driver testing training programs
• Deliver driver testing training using a range of delivery modes to build employee capability
• Plan and deliver a range of administrative services to enable the effective, efficient and timely delivery of training and development solutions
• Evaluate, review and report on the effectiveness of training and develop solutions to ensure desired outcome are achieved
• Update and maintain relevant systems to ensure accuracy and currency of information to enable planning, review and continual improvement of services
• Develop and maintain positive working relationships with team members and customers to support collaboration in the design, development and delivery of training solutions
• Maintain sound operational knowledge of established government and agency processes and activities and contemporary approaches to adult learning to deliver quality service

To be successful in this role you will demonstrate:

• The ability to successfully complete Driver Testing Quality Assurance activities to a standard of 95%, or higher.
• Experience delivering training programs, coaching or learning activities, with a understanding of adult learning principles and a passion for developing workforce capability.
• Proven ability to work independently and manage competing priorities, coordinate training schedules and deliver high-quality outcomes with tight timeframes
• Ability to communicate cleary with diverse audiences and build positive working relationships to achieve shared outcomes
• Satisfactory criminal record check
• Possession of an unrestricted Australian driver's licence for the preceding three years, with a satisfactory driving record.
• Have successfully completed Driver Testing Training as per relevant procedures and policies.
• Willingness to progress to a Class HC Licence and undertake training to conduct testing for all licence classes and Test Categories.
• Maintain a satisfactory driving record throughout the employment
• Willingness and ability to travel across New South Wales

Salary Service NSW Grade 5/6, with the base salary for this role starting at 93,490 base plus superannuation.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Monday 26th of October at 9:59am

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

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The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

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