Assistant Quality Assurance Officer

NSW Government; Sydney; On-site; AUD 84,000 - 103,000; Full time

Job summary

Department of Customer Service in NSW is recruiting an Assistant Quality Assurance Officer to support driver testing training delivery and capability development. You will work with experienced officers to design, implement and facilitate training initiatives and maintain training records and systems.

You will contribute to improved road safety by delivering training using diverse methods, evaluating outcomes, and collaborating across teams and stakeholders.

Qualifications

• Experience delivering training programs or learning activities.
• Understanding of adult learning principles and workforce capability development.
• Ability to coach and support frontline staff.

Responsibilities

• Design and deliver driver testing training using multiple modes.
• Plan and deliver administrative services to support training delivery.
• Evaluate training effectiveness and implement improvements.
• Maintain training records and related systems for accuracy.
• Build positive relationships with team members and customers.

Skills

Training delivery

Adult learning principles

Coaching

Time management

Communication

Job description

Assistant Quality Assurance Officer – Driver Testing

Grade: Service NSW Grade 5/6

Employment Type: Talent pool for future temporary and ongoing, full-time and part time roles

Location: Metropolitan and Regional NSW

About the team Join a passionate and dedicated team committed to improving road safety outcomes across New South Wales. The Driver Testing Quality Assurance team works closely with frontline Driver Testing Officers, supporting their capability development and ensuring driver testing is delivered fairly, consistently and in line with best practice standards.

As part of this team, you will support the delivery of technical training and capability development programs across Driver Testing at Service NSW. This includes supporting in the design, implementation and facilitation of a range of training initiatives, such as Class C introductory program.

The team also works collaboratively with Transport for NSW and industry stakeholders to enhance driver testing practices, review assessment tools and contribute to road safety education programs.

As an Assistant Quality Assurance Officer, you will work alongside experienced Quality Assurance Officers to support training delivery, maintain training records and systems, and contribute to initiatives that build workforce capability and support positive road safety outcomes.

Your day-to-day

• Contribute to the design of appropriate training solutions applying adult learning principles to deliver effective operationally focused driver testing training programs
• Deliver driver testing training using a range of delivery modes to build employee capability
• Plan and deliver a range of administrative services to enable the effective, efficient and timely delivery of training and development solutions
• Evaluate, review and report on the effectiveness of training and develop solutions to ensure desired outcome are achieved
• Update and maintain relevant systems to ensure accuracy and currency of information to enable planning, review and continual improvement of services
• Develop and maintain positive working relationships with team members and customers to support collaboration in the design, development and delivery of training solutions
• Maintain sound operational knowledge of established government and agency processes and activities and contemporary approaches to adult learning to deliver quality service

To be successful in this role you will demonstrate:

• The ability to successfully complete Driver Testing Quality Assurance activities to a standard of 95%, or higher.
• Experience delivering training programs, coaching or learning activities, with a understanding of adult learning principles and a passion for developing workforce capability.
• Proven ability to work independently and manage competing priorities, coordinate training schedules and deliver high-quality outcomes with tight timeframes
• Ability to communicate cleary with diverse audiences and build positive working relationships to achieve shared outcomes

Essential Requirements

• Satisfactory criminal record check
• Possession of an unrestricted Australian driver’s licence for the preceding three years, with a satisfactory driving record.
• Have successfully completed Driver Testing Training as per relevant procedures and policies.
• Willingness to progress to a Class HC Licence and undertake training to conduct testing for all licence classes and Test Categories.
• Maintain a satisfactory driving record throughout the employment
• Willingness and ability to travel across New South Wales

Salary Service NSW Grade 5/6, with the base salary for this role starting at $93490 base plus superannuation.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Monday 26th of October at 9:59am

Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [e-mail].

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

Application contact details

If you have questions or would like to learn more about this role, please reach out to the contact below:

Contact: Thomas Ting-Shelley

Contact email: [e-mail]

Application close date: 26 October 2026 at 11:59pm