Drilling Tools Sales & Support Specialist

Sandvik Group; Western Australia; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Salary sacrifice options

Parental leave

Flexible work options

Employee Assistance Program

Employee referral program

Performance-based bonus incentives

Recognition programs

Job summary

Sandvik Group in Australia is seeking a Tools Sales & Support Representative to drive sales growth, provide expert technical support, and deliver aftermarket solutions across DTH, Top Hammer, and Rotary drilling consumables.

You will build strong customer relationships with mining, quarrying and construction operations, lead product trials, visits, and field evaluations to demonstrate value and improve drilling efficiency.

Qualifications

• Minimum of 3 years' experience in surface and/or underground drilling applications within the mining industry.
• Proven sales experience within mining, drilling, or a related industrial sector.
• Demonstrated account management experience with a strong customer focus.
• Sound knowledge of drilling equipment, blasting tools, and drilling consumables.
• Strong commercial acumen and the ability to analyse business and operational performance.
• Excellent communication and stakeholder engagement skills.
• A solutions-focused approach with an understanding of value-based selling principles.
• A willingness to travel to customer sites as required.

Responsibilities

• Manage and grow an assigned customer portfolio through proactive sales and technical support activities.
• Develop strong relationships with customers, operators, maintenance personnel, and key stakeholders.
• Provide expert technical advice and application support across Top Hammer, DTH, and Rotary drilling consumables.
• Conduct site visits, product inspections, and performance assessments, providing recommendations to improve drilling efficiency and consumable life.
• Lead customer product trials, testing programs, and field evaluations to demonstrate product performance and value.
• Identify opportunities to increase market share, expand product adoption, and secure new business growth.
• Collaborate with internal stakeholders, including Account Managers, Product Support Managers, Product Specialists, and Drill Masters, to deliver outstanding customer outcomes.
• Provide market intelligence, customer insights, and demand forecasts to support business planning and inventory management.
• Manage warranty claims and support product performance investigations in line with company processes.
• Promote a strong safety culture and ensure compliance with all health, safety, environmental, and quality requirements.

Skills

Customer focus

Technical knowledge

Sales experience

Account management

Communication skills

Willingness to travel

Job description

Sandvik Group in Australia is seeking a Tools Sales & Support Representative to drive sales growth, provide expert technical support, and deliver aftermarket solutions across DTH, Top Hammer, and Rotary drilling consumables.

You will build strong customer relationships with mining, quarrying and construction operations, lead product trials, visits, and field evaluations to demonstrate value and improve drilling efficiency.