Doorways Caseworker

The Salvation Army; Launceston; On-site; AUD 60,000 - 70,000; Part time

Benefits offered by this job

NFP salary packaging

Employee Assistance Program

Financial, retail and lifestyle perks

Discounted health and fitness programs

Job summary

The Salvation Army is seeking a dedicated Case Worker to provide person-centred care to individuals experiencing financial hardship in Launceston, TAS. This fixed-term, part-time role runs two days per week until July 2027, with salary and conditions aligning to the SCHADS Award, level 4.

You will undertake assessments, develop case plans, and connect participants with appropriate referrals while maintaining privacy and compliance.

Qualifications

• Diploma in a relevant discipline or significant relevant experience.
• At least one-year case work experience or extensive experience delivering community support to those experiencing financial hardship and/or with complex needs.
• Proficiency in another language is highly regarded.
• Understanding of case work practice and structural poverty in Australia is desirable.
• Demonstrated ability to deal with unpredictable situations and behaviour.
• Experience delivering community programs/services to culturally and linguistically diverse communities.
• A valid WWCC or vulnerable person check is required

Responsibilities

• Undertake assessments and develop case plans in partnership with the community member (with case work being conducted in accordance with TSA's mission and values).
• Work with approximately 15-20 community members at any given time (there may be some regional variance).
• Provide appropriate referrals to internal or external services.
• Evidence of professional and supportive relationships with community members in accordance to TSA Code of Conduct.
• Every community member who receives ongoing case work will have an open and active case plan, reflecting the community member’s priorities for casework.
• Data is entered into relevant software within one week of service provided in accordance with privacy principles and legislative requirements.

Skills

Case work experience

Trauma-informed practice

Community support delivery

Diversity & language awareness

Language proficiency

Education

Diploma in a relevant discipline

Job description

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Why this role matters

The Salvation Army (Salvos) Doorways model of care provides holistic financial support to individuals and families seeking short term financial assistance and ongoing financial management support services. The Doorways Team provide person-centred trauma informed care, facilitate short-term financial assistance, and walk side-by-side with participants as they build the skills and knowledge to break the cycle of poverty.

About the role

We are seeking a dedicated and compassionate Case Worker to provide person centred care to community members experiencing financial or other forms of hardship through the provision of financial and material emergency relief. Case management is provided at some of the Doorway’s sites to engage people through early intervention as well as address long term disadvantage to break the cycle of poverty and alleviate financial hardship. Our practitioners are strength based, and trauma informed in their practice to build individual capacity, resilience and wellbeing. Based in Launceston, Tasmania, this is a Fixed Term, part time, 2 days a week position until July 2027. Salary and conditions are in accordance with the SCHADS Award, level 4.

How you will impact

• Undertake assessments, develop case plans in partnership with the community member (with case work being conducted in accordance with the mission and values of TSA)
• Work with approximately 15-20 community members at any given time (there may be some regional variance).
• Provides appropriate referrals to internal or external services.
• Evidence of professional and supportive relationships with community members in accordance to TSA Code of Conduct.
• Every community member who receives ongoing case work will have an open and active case plan, reflecting the community member’s priorities for casework.
• Data is entered into relevant software within one week of service provided in accordance with privacy principles and legislative requirements.

What you will bring

• A minimum qualification of Diploma in a relevant discipline (e.g. Community Services Work) or significant relevant experience would be considered.
• At least one-year case work experience or extensive experience in delivery of community support to those experiencing financial hardship and/or with complex needs.
• Proficiency in another language is highly regarded.
• Understanding of case work practice and structural poverty in Australia is desirable.
• Demonstrated ability to deal with unpredictable situations and behaviour.
• Experience in implementing appropriate case work practices or delivering community programs/services to culturally and linguistically diverse communities.
• A valid WWCC or vulnerable person check is required

What we offer

• NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits
• Employee Assistance Program - Independent confidential counselling service
• Financial, retail and lifestyle discounts and benefits
• Discounted health and fitness programs through Fitness Passport
• Up to 8 weeks leave per year through our purchase leave scheme
• Generous Parental Leave offering of 12 weeks
• Up to 5 days paid leave per year to support a TSA programme or activity
• An inclusive culture of dedicated, passionate and professional team members
• Positively supporting and impacting the lives of others through your career contribution

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration

Mission, Vision & Values

The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice

When you work with the Salvos, you help make a real difference to the community and the lives of others. Find more information here. Check out how we’re bringing some more good in the world.

Why work with the Salvos?

The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential. Check out our career page to find out more about our recruitment process and what its like to work at the Salvos. We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you. Check out our volunteer opportunities here.

At the Salvos, we believe in doing good that transforms lives and futures for the better. And it is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.